[otrs] Is it possible to change the order (layout) of the dashboard

[Sarper SARIDAL]

Hi all,

 

My otrs experience is just going great.

 

Everything is smooth and steady. Now it's time to ask for more :)

 

I wonder whether if it's possible to customize the dashboard , for example to see the open tickets at the top , and upcoming events at the bottow etc..

 

I especially use the reminder tickets but i don't want to see them at the right pane instead i want to see them in the main pane.

 

It doesn't matter how painful it is to change i want to do it :)

 

I salute all members, otrs programmers and moderators.

 

Thanks & Regards,

 

Sarper

[Martin Edenhofer]

Hi Sarper,

next version of OTRS is coming with drag&drop for the dashboard item. ;)

ETA: It depends... we are currently in planing state... however next
year.. ;)

-Martin

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[Shue, Daniel G.]

Edit your ZZZAuto.pm or your ZZZAAuto.pm if it's a module you haven't
modified.

Look for $Self->{'DashboardBackend'}->{'XXXX-ModuleType'} = {

The ModuleType being the dashboard object such as 'RSS', the XXXX being
a number. I've notice the default numbers increment by 10. They seem
to be loaded in order, so if you want something above
'TicketPendingReminder' which has a number of 0100... ie.

$Self->{'DashboardBackend'}->{'0100-TicketPendingReminder'} = {

Then give it a number of 0099... Ie.

$Self->{'DashboardBackend'}->{'0099-RSS'} = {

Hint: you can move something from the left side to the right side by
changing 'Block' from 'ContentSmall' to 'ContentLarge'. I've also noted
it helps to restart apache after the changes to clean up everything.

I'm going to play with adding another block in the .dtl, I'll keep you
posted.

Daniel

Hi Sarper,

-Martin

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