[otrs] Ticket Zoom logging
Brian Lang
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Brian Lang
Michiel Beijen
Of course this is possible... it would need a little configuration though.
I have a couple of concerns though:
1. People will also just open tickets to select the right ticket.. I
don't really know what you'd want to do with the data you gather, but
I doubt they would be good for statistics or so.
2. It will generate a large amount of ticket history data.
3. information of the ticket is also displayed in the QueueView,
StatusView etc; you might want to remove the "Preview" mode in this
case.
4. It is not a configuration option, mainly due to points 1...3 above;
you'd need to do a small development for this.
((enjoy))
-
Michiel Beijen
R&D
OTRS AG
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Brian Lang
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