[otrs] deleting ticket
DM_Julio Angulo
Hi, I know which is the procedure to delete a ticket created by error, which does not generate statisticsthanks for the help
Julio Cesar Angulo Quiroz
Technical Support
Infraestructure & Operations
Equifax
Zorzales 160, piso 9
San Isidro, Lima - Perú
Leonardo Certuche
Para borrar tickets creados por error, puedes usar el Agente Genérico. Más información en http://doc.otrs.org/2.4/en/html/x1459.html
Leonardo Certuche
www.itconsultores.com.co
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Mark Schouten
On Fri, 2010-08-20 at 16:42 -0500, Leonardo Certuche wrote:
> Hola Julio
>
> Para borrar tickets creados por error, puedes usar el Agente Genérico.
> Más información en http://doc.otrs.org/2.4/en/html/x1459.html
It would be really great if people could stick to the English language.
I've seen Russian emails (I think) on this list too. Great if you guys
understand that, but please note the fact that others are reading this
list too.
Thanks,
--
Mark Schouten | Tuxis Internet Engineering
KvK: 09218193 | http://www.tuxis.nl/
T: 0318 200208 | in...@tuxis.nl
M: 06 53463918 | ma...@tuxis.nl
John Espiro
this comment. The original poster posted in English, which is not his
native language and someone responded in their native language. The
point of the list is so that people can get help, and clearly in this
case the person having the problem speaks Spanish. I don't see the
problem. There are many threads I don't read because I am not
interested in them, one thread in Spanish isn't causing me a problem.
John
On 8/22/2010 7:53 AM, Mark Schouten wrote:
> Hi,
>
> On Fri, 2010-08-20 at 16:42 -0500, Leonardo Certuche wrote:
>> Hola Julio
>>
>> Para borrar tickets creados por error, puedes usar el Agente Genérico.
>> Más información en http://doc.otrs.org/2.4/en/html/x1459.html
> It would be really great if people could stick to the English language.
> I've seen Russian emails (I think) on this list too. Great if you guys
> understand that, but please note the fact that others are reading this
> list too.
>
>
> Thanks,
>
Alan
> Hi, I know which is the procedure to delete a ticket created by error, which does not generate statistics
I have a small script exactly for this purpose.
If running in a machine other than the DB, you have to change the $DBNAME variable.
If you use a non-unix platform just comment the stty lines.
Disclaimer: I have only tested it with OTRS 2.4
El script que adjunto sirve exactamente para ese proposito.
Si lo corres en una maquina distinta a la DB tienes que cambiar la variable $DBNAME.
Si no usas unix tienes que comentar las lineas que ejecutan stty.
Nota: Solo lo he probado con OTRS 2.4
Alan
DM_Julio Angulo
Julio Cesar Angulo Quiroz
Technical Support
Infraestructure & Operations
Equifax
Zorzales 160, piso 9
San Isidro, Lima - Perú
-----Mensaje original-----
De: otrs-b...@otrs.org [mailto:otrs-b...@otrs.org] En nombre de Alan
Enviado el: Lunes, 23 de Agosto de 2010 02:56 a.m.
Para: ot...@otrs.org
Asunto: Re: [otrs] deleting ticket
Alan
Matus UHLAR - fantomas
> Why would people have to stick to English?
...because this is english list, isn't it?
> I guess I don't understand
> this comment. The original poster posted in English, which is not his
> native language and someone responded in their native language. The
> point of the list is so that people can get help, and clearly in this
> case the person having the problem speaks Spanish. I don't see the
> problem. There are many threads I don't read because I am not
> interested in them, one thread in Spanish isn't causing me a problem.
...but others may comment, learn from the answer and correct it only if they
understand it.
--
Matus UHLAR - fantomas, uh...@fantomas.sk ; http://www.fantomas.sk/
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