[otrs] Salutation, template and signature texts not showing after upgrade to OTRS 4.01

[Paolo Mosconi]

Hi,

I upgraded from OTRS 3.3 to 4.01.02 moving the system from Windows to Linux.

Everything is ok, except that when replying to a ticket the system is not showing salutation, response template and signature TEXT but the following code:

 

$QData{"Salutation"}
$QData{"StdResponse"}
$QData{"Signature"}

$TimeShort{"$QData{"Created"}"} - $QData{"OrigFromName"} $Text{"wrote"}:
$QData{"Body"}

 

Any idea about what went wrong and how to fix it?

Thanks

paolo mosconi

 

[Renee B]

With the switch from homebrew template system to Template::Toolkit the syntax changed.

Your code should look like

[% Data.Salutation | html %]
[% Data.StdResponse | html %]
[% Data.Signature | html %]

[% Translate(Localize(Data.Created, "TimeShort")) | html %] - [% Data.OrigFromName | html %] [% Translate("wrote") | html %]:
[% Data.Body | html %]

(untested)

- Renée

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[Paolo Mosconi]

Great, it works now.

Many thanks for the very quick reply.

 

Paolo Mosconi

 

[Paolo Mosconi]

Hi,
in version 4 the editor response format macros have changed: you need to modify Ticket::Frontend::ResponseFormat

The default in a new installation is:
$Self->{'Ticket::Frontend::ResponseFormat'} = '[% Data.Salutation |

html %]
[% Data.StdResponse | html %]
[% Data.Signature | html %]

[% Data.Created | Localize("TimeShort") %] - [% Data.OrigFromName |

html %] [% Translate("wrote") | html %]:
[% Data.Body | html %]

';

Paolo Mosconi



-----Original Message-----
From: usgt.s...@seidor.com [mailto:usgt.s...@seidor.com]
Sent: venerdì 12 giugno 2015 01:04
To: otrs_a...@googlegroups.com
Cc: Paolo Mosconi; ot...@otrs.org
Subject: Re: [otrs] Salutation, template and signature texts not showing after upgrade to OTRS 4.01

Sorry for my ignorance. Can you please tell me what file exactly do I need to change?, I can't find it.