[otrs] Company tickets

[Lakshan Fernando.]

Hi,

I want to know how to enable Company Tickets feature to view from the customer login so each user can see all others users in the queue and the tickets.

Thanks you
Laksahn

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[Maurício Ramos]

Hello, just copying and pasting...

"Hi, we are using, at customer creation page, the attributes CustomerID and CustomerIDs. CustomerID we are filling with the same value of Username and CustomerIDs is semi-colon list of CustomerID of other customers of the same company. A collegue at the job did this "trick". I think it also had to enable this CustomerIDs field, changing ~/Kernel/Config.pm and ~/Kernel/User.pm"

[Lakshan Fernando.]

thanks for the reply

i saw this but the explanation not enough for me, can some one explain me in step by step please

thanks you
lakshan

--- On Wed, 4/1/09, Maurício Ramos <Maurici...@wedotechnologies.com> wrote:

[Lakshan Fernando.]

Is their any one who can help on this question
all i want to know is how to enable Company Tickets feature on OTRS

Thanks you
Lakshan

--- On Wed, 4/1/09, Lakshan Fernando. <laksh...@yahoo.com> wrote:

[Greg Pennell - HSA Global]

Lakshan,

All I did was
1.go into the Customer Company admin module
2.add a new Customer Company - taking note of the CustomerID used
3.Access the Customer Users admin module
4.Update all users in the Company setting their CustomerID to the ID specified for the Customer Company in step 2

Now when a customer logs into the Customer interface and selects Company Tickets they will be able to view all tickets which were created by users from that company

NB - I don't think this updates existing tickets - so that will need to be done in database (ticket table)

Greg

[Matthew Coulson]

Customer Company eh? That sounds far more useful than filling out all the CustomerIDs with hundreds of customers. I shall have to have a go with this.

Note - using CustomerIDs you don't need to update the tickets, it works immediately.

2009/4/2 Greg Pennell - HSA Global <greg.p...@hsaglobal.net>

[Shawn Beasley]

Hi,

Company ticket is based on the users cusotmer_id. If you want users to
see other users tickets, then they have to have the same customer_id.

On Apr 2, 2009, at 4:29 AM, Lakshan Fernando. wrote:

>
>
> Is their any one who can help on this question
> all i want to know is how to enable Company Tickets feature on OTRS
>

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[Lakshan Fernando.]

thanks Shawn, thanks for the reply

--- On Thu, 4/2/09, Shawn Beasley <shawn....@otrs.com> wrote:

> From: Shawn Beasley <shawn....@otrs.com>
> Subject: Re: [otrs] Company tickets
> To: "User questions and discussions about OTRS." <ot...@otrs.org>