[otrs] sendmail "Bad File descriptor"

[Tyson Acosta]

Ok, so I just got my OTRS system up and running. I set up an email for it on our MS Exchange server and when I email it, OTRS picks it up just fine and creates a ticket. However, when I try to send an email through OTRS it gives me the following error:

 

Error: Can't connect to mail.corporatetitle.com: Bad file descriptor!

 

Comment: 

Bug Report:     

Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: MSWin32 Time: Tue Mar  9 15:27:02 2010

 

Message: Can't connect to mail.corporatetitle.com: Bad file descriptor!

 

Traceback (3860):

   Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 92

   Module: Kernel::System::Email::Send (v1.64.2.1) Line: 690

   Module: Kernel::System::Ticket::Article::ArticleSend (v1.232.2.1) Line: 2027

   Module: Kernel::Modules::AgentTicketCompose::Run (v1.81.2.4) Line: 424

   Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819

   Module: C:/Program Files/OTRS/OTRS/bin/cgi-bin/index.pl (v1.88) Line: 48

 

The log shows the following error:

 

[Tue Mar  9 15:27:02 2010][Error][Kernel::System::Email::SMTPS::Send][92] Can't connect to mail.corporatetitle.com: Bad file descriptor!

 

My sendmail is set to SMTPS but I have tried just SMTP. I have tried with and without the user name and password included and I have tried going via direct IP. I have used telnet to connect to my mail server and test that port 25 is open. I have also tested my system with my gmail account, and it works fine. Any ideas?

 

Thanks in advance!

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[Michiel Beijen]

Hi Tyson,

what have you configured as the FQDN under Admin > SysConfig >
Framework > Core ?

((enjoy))
-
Michiel Beijen
R&D

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[Tyson Acosta]

I will be honest, I was unsure of what to enter for this (I’m still pretty new to this) I put in <computers name>.corporatetitle.com I’m guessing this is wrong. lol

 

Tyson Acosta
IT Specialist
Corporate Title Agency
440 E. Front St.
Traverse City, MI 49686
DIRECT: 231.995.8890 x116
FAX: 231.946.6974
http://www.CorporateTitle.com

 

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[Michiel Beijen]

if there are really <> symbols in there, Exchange is going to complain.
Also setting explicit ports such as in example.com:8080 is not going to work...

[Tyson Acosta]

No, I did not actually include the <> and the only port I have entered into OTRS is the default of 25 for the sendmail port.