[otrs] How to close a ticket via PHP and SOAP?

[Andy Wodfer]

Hi,

This is another question related to our application that talks to OTRS. We create tickets via php and soap, but I need to know if there is a similare way to close a ticket when a job (in our case) is finished? I've searched the web, but I mostly see info about how to create a ticket.

Anyone knows if and how we can close one via PHP and SOAP?

Cheers,

Andy

[Roy Kaldung]

Hi,

use the API calls for ArticleCreate and TicketStateSet, check the
docs on dev.otrs.org for details.

hth,
Roy

--
Roy Kaldung
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[Leonardo Certuche]

Hello,

Take a look at the example published at http://www.iniy.org/?p=20

Regards,

Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia