[otrs] Sending email in OTRS

[Mike Pierce]

Hopefully I’m posting to the right place…..bear with me as a noob.

I just installed the latest version of otrs for Windows, running on windows 2000 server.  I have successfully configured an Active Directory account with an exchange mailbox, and otrs is pulling the test mails I’ve sent via POP3 just fine.  However, I can’t sent email back out from OTRS.  I have the ‘check mx record’ option disabled, and have also tried it enabled, and pointing to our internal DNS server.  The POP3 virtual server on our Exchange machine isn’t running, but I still can get mail into OTRS via POP3.  What am I missing here? 

 

 

[David Holder]

Hi Mike,

What have you got configured in

Admin -> Sysconfig -> Core::Sendmail?

Mike Pierce wrote:

Hopefully I’m posting to the right place…..bear with me as a noob.

I just installed the latest version of otrs for Windows, running on windows 2000 server.  I have successfully configured an Active Directory account with an exchange mailbox, and otrs is pulling the test mails I’ve sent via POP3 just fine.  However, I can’t sent email back out from OTRS.  I have the ‘check mx record’ option disabled, and have also tried it enabled, and pointing to our internal DNS server.  The POP3 virtual server on our Exchange machine isn’t running, but I still can get mail into OTRS via POP3.  What am I missing here? 

 

 

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[Mike Pierce]

David,

 

I set the settings to use smtp (we’re running exchange), and put the name of my mailserver in.  Here’s what I get now:

 

ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: MSWin32 Time: Tue Oct 20 14:53:32 2009

Message: Can't connect to mail.mydomain.com: Invalid argument!

Traceback (1620):
   Module: Kernel::System::Email::SMTP::Send (v1.25) Line: 92
   Module: Kernel::System::Email::Send (v1.64) Line: 683
   Module: Kernel::System::Ticket::Article::ArticleSend (v1.230) Line: 2012
   Module: Kernel::Modules::AgentTicketCompose::Run (v1.80) Line: 414
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819
   Module: ModPerl::ROOT::ModPerl::Registry::C_3a_Program_20Files_OTRS_OTRS_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 51
   Module: (eval) (v1.88) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

 

 

[Shawn Beasley]

Hi David,

I encourage you to send a copy of your backup from the Sysconfig to the list in such configuration issues. This can be downloaded in the web front end and analyzed by most of our community members. It helps prevent confusion about configuration issues.

On Oct 20, 2009, at 11:54 PM, Mike Pierce wrote:

David,

 

I set the settings to use smtp (we’re running exchange), and put the name of my mailserver in.  Here’s what I get now:

 

ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: MSWin32 Time: Tue Oct 20 14:53:32 2009

Message: Can't connect to mail.mydomain.com: Invalid argument!

--

Shawn Beasley

sh...@otrs.org

Computers make work that one would  not have without them  go faster!

[Mike Pierce]

Here is my config file (I think this is what you were referring to)

 

 

 

# OTRS config file (automaticaly generated!)

# VERSION:1.1

package Kernel::Config::Files::ZZZAuto;

use utf8;

sub Load {

    my ($File, $Self) = @_;

delete $Self->{'SendmailBcc'};

$Self->{'SendmailModule::Port'} =  '25';

$Self->{'SendmailModule::Host'} =  'mail.mydomain.com';

$Self->{'SendmailModule'} =  'Kernel::System::Email::SMTP';

$Self->{'LogModule::LogFile'} =  'C:/PROGRA~1/OTRS/OTRS/var/log/otrs.log';

$Self->{'LogModule'} =  'Kernel::System::Log::File';

$Self->{'CheckEmailAddresses'} =  '0';

$Self->{'CheckMXRecord'} =  '0';

$Self->{'DefaultCharset'} =  'utf-8';

$Self->{'Organization'} =  'My Org';

$Self->{'AdminEmail'} =  'ma...@mydomain.com';

$Self->{'FQDN'} =  'computer.domain.corp';

$Self->{'SecureMode'} =  1;

}

1;

 

[Van Thai]

Hi,

Looks like you need to change the "mail.mydomain.com" entries to your actual organization's FQDN and servers.

 

cheers!

 

-van

[Mike Pierce]

I replace the actual values with fake values for the post.  The ‘mail.mydomain.com’ does correspond to our actual mailserver in the config.

 

Mike Pierce

Northwest Justice Project

401 2nd Ave S, Suite 407

Seattle, WA  98104

206.464.1519 ext. 273

www.nwjustice.org