[otrs] OTRS::ITSM 3.1.2 Error

570 views

Skip to first unread message

Stinson, Steven

unread,

Jul 13, 2012, 3:29:43 PM7/13/12

to ot...@otrs.org

Our help desk server suddenly started coming up with an error whenever we attempt to browse to it. The error states that “The browser you are using is too old. OTRS runs with a huge lists of browsers, please upgrade to one of these. Please see the documentation or ask your admin for further information.” This error will appear no matter what browser we attempt to use. We are running this on a Windows Server 2008 64-bit machine. Any help would be greatly appreciated.

Michiel Beijen

unread,

Jul 15, 2012, 3:03:22 PM7/15/12

to User questions and discussions about OTRS.

Hi,

Typically this means the browser you use can't access the Javascript
that OTRS produces. This is either because the 'otrs-web' root is not
mounted or it is because OTRS does not have write permissions to store
the minified javascript in this location. You should be able to figure
out which by checking the server logs and/or confguration.

--
Michiel
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Reply all

Reply to author

Forward

0 new messages