[otrs] OTRS 6 - SMTP Settings and POP3 Settings

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Johnnie Rucker

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May 10, 2018, 2:51:45 PM5/10/18
to ot...@lists.otrs.org

Hello Community,

 

We just upgraded to OTRS6 and can not find the SMTP settings in the Admin.  We setup an email account and queue but are getting the error below - we can connect to pop.gmail.  Is anyone familiar with how to resolve this issue?  Please help.

 

 

Backend ERROR: OTRS-CGI-74 Perl: 5.16.3 OS: linux Time: Thu May 10 14:49:10 2018

 

Message: CommunicationLog(ID:11,AccountType:-,AccountID:-,Direction:Incoming,Transport:Email,ObjectLogType:Connection,ObjectLogID:11)::Kernel::System::MailAccount::POP3 => POP3: Can't connect to pop.gmail.com

 

RemoteAddress: 208.73.160.46

RequestURI: /otrs/index.pl?Action=AdminMailAccount;Subaction=Run;ID=2;ChallengeToken=2KyJmTzqguncODQIGFqM8A5okDJ7e0nb;

 

Traceback (23910):

   Module: Kernel::System::CommunicationLog::_LogError Line: 538

   Module: Kernel::System::CommunicationLog::ObjectLog Line: 300

   Module: Kernel::System::MailAccount::POP3::Fetch Line: 197

   Module: Kernel::System::MailAccount::MailAccountFetch Line: 566

   Module: Kernel::Modules::AdminMailAccount::Run Line: 76

   Module: Kernel::System::Web::InterfaceAgent::Run Line: 1116

   Module: /opt/otrs/bin/cgi-bin/index.pl Line: 40

 

 

ro...@otrs.encoreglobalsolutions:/etc/mail$ telnet pop.gmail.com 995

Trying 74.125.141.108...

Connected to pop.gmail.com.

Escape character is '^]'.

^CConnection closed by foreign host.

 

Thank You,

 

Johnnie Rucker

General Manager

http://encoreglobalsolutions.com/

 

Alvaro Cordero

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May 10, 2018, 3:46:19 PM5/10/18
to User questions and discussions about OTRS.
Hello, 

There are two places to configure email. 

1. Core::Email where you configure sendmail commands and application 
2. PostMaster Mail Accounts Where you configure third party email management like gmail, Office365, etc

Regards 

2018-05-10 12:50 GMT-06:00 Johnnie Rucker <JRu...@encoreglobalsolutions.com>:

Hello Community,

 

We just upgraded to OTRS6 and can not find the SMTP settings in the Admin.  We setup an email account and queue but are getting the error below - we can connect to pop.gmail.  Is anyone familiar with how to resolve this issue?  Please help.

 

 

Backend ERROR: OTRS-CGI-74 Perl: 5.16.3 OS: linux Time: Thu May 10 14:49:10 2018

 

Message: CommunicationLog(ID:11,AccountType:-,AccountID:-,Direction:Incoming,Transport:Email,ObjectLogType:Connection,ObjectLogID:11)::Kernel::System::MailAccount::POP3 => POP3: Can't connect to pop.gmail.com

 

RemoteAddress: 208.73.160.46

RequestURI: /otrs/index.pl?Action=AdminMailAccount;Subaction=Run;ID=2;ChallengeToken=2KyJmTzqguncODQIGFqM8A5okDJ7e0nb;

 

Traceback (23910):

   Module: Kernel::System::CommunicationLog::_LogError Line: 538

   Module: Kernel::System::CommunicationLog::ObjectLog Line: 300

   Module: Kernel::System::MailAccount::POP3::Fetch Line: 197

   Module: Kernel::System::MailAccount::MailAccountFetch Line: 566

   Module: Kernel::Modules::AdminMailAccount::Run Line: 76

   Module: Kernel::System::Web::InterfaceAgent::Run Line: 1116

   Module: /opt/otrs/bin/cgi-bin/index.pl Line: 40

 

 

root@otrs.encoreglobalsolutions:/etc/mail$ telnet pop.gmail.com 995

Trying 74.125.141.108...

Connected to pop.gmail.com.

Escape character is '^]'.

^CConnection closed by foreign host.

 

Thank You,

 

Johnnie Rucker

General Manager

http://encoreglobalsolutions.com/

 


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Alvaro Cordero Retana
Consultor de Tecnologias
Tel: 22585757 ext 123
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