[otrs] hash value in otrs.Console.pl

[carlos calvo]

Hi!

i am running OTRS 6.0.8 and trying to setting things up over the console utility, otrs.Console.pl

I would like to configure a value in one of the parameters " Ticket::Frontend::AgentTicketCompose###DynamicField", 

but OTRS keeps complaining about the value type not being a hash.

Does anyone has an idea how to provide a hash value over this interface. I've tried several options but none did really worked out.

[otrs@bss-otrs bin]$   perl    ./otrs.Console.pl  Admin::Config::Update --setting-name Ticket::Frontend::AgentTicketCompose###DynamicField --value "(AgentID => '1')"
Updating setting value...
ERROR: OTRS-otrs.Console.pl-Admin::Config::Update-15 Perl: 5.16.3 OS: linux Time: Sat Jun 30 00:50:06 2018
 Message: Setting Ticket::Frontend::AgentTicketCompose###DynamicField Effective value is not correct: Its not a hash!
 Traceback (31978):
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3483
   Module: Kernel::System::Console::Command::Admin::Config::Update::Run Line: 170
   Module: (eval) Line: 461
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: ./otrs.Console.pl Line: 38
Error: Deployment failed!

Br&Tx

Carlos.

[Carlos Rodríguez]

Hi Carlos,

Sure, the answer is in the help

 [--source-path ...]            - Specify the source location of the setting value YAML file.

 [--value ...]                  - Specify single line setting value.

You need to set your hash as a YAML structure and put it into a file.

((enjoy))

Carlos Rodríguez

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[carlos calvo]

Hi Carlos

thanks for your answer. 

I am not aware of a specific syntax in YAML for hash. 

Fact is, that if i try using a YAML file (using the source-path option) is working

[otrs@bss-otrs bin]$   ./otrs.Console.pl  Admin::Config::Update --setting-name Ticket::Frontend::AgentTicketCompose###DynamicField --source-path ./example.yaml                                 

Updating setting value...

Done.

[otrs@bss-otrs bin]$ cat example.yaml

AgentID: 1

but i try to use the value directly, it isn't. I am sure it is a syntax problem, but i tried YAML/PERL approaches to provide that parameter as a hash and i keep getting this error.

[otrs@bss-otrs bin]$  ./otrs.Console.pl  Admin::Config::Update --setting-name Ticket::Frontend::AgentTicketCompose###DynamicField --value 'AgentID: 1'

Updating setting value...

ERROR: OTRS-otrs.Console.pl-Admin::Config::Update-15 Perl: 5.16.3 OS: linux Time: Mon Jul  2 13:53:29 2018

 Message: Setting Ticket::Frontend::AgentTicketCompose###DynamicField Effective value is not correct: Its not a hash!

 Traceback (25114):

   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3483

   Module: Kernel::System::Console::Command::Admin::Config::Update::Run Line: 170

   Module: (eval) Line: 461

   Module: Kernel::System::Console::BaseCommand::Execute Line: 454

   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80

   Module: ./otrs.Console.pl Line: 38

Error: Deployment failed!

it would be great if you can provide an example using the "--value" option.

Tx/Gracias!

Carlos.

[Carlos Rodríguez]

Hi Carlos,

The idea for the —value is to be used for single string settings like FQDN, if the setting requires a more complex data structure like Array, Hash or any combination (e.g. HoA, AoH, AoA, HoH, HoAoH, AoHoA, then it requires a YAML file.

I understand that you would like to pass the YAML string into the —value, to save time and do not crate an actual YAML file, but this is not supported.

YAML its actually easy please take a look at the dictionary example at: https://docs.ansible.com/ansible/latest/reference_appendices/YAMLSyntax.html

((enjoy))

Carlos Rodríguez

[carlos calvo]

ok,

got it

thanks for your support!