[otrs] Service list in tickets does not show

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Rui Francisco

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Jul 16, 2010, 5:00:21 AM7/16/10

to ot...@otrs.org

Hi,

I was setting up a OTRS installation and in the tickets it was
configured that when the owner changed it was also possible to change
the service.

Something i changed, made it disappear.

What is the way to make it appear again ?
Is it possible to make selection of services for agent restrictive (just
some services per agent) ?

Thanks

Rui

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Rui Francisco
Infraestruturas Aplicacionais | Applicational Infrastructures
FCCN
Av. Brasil,nº 101
1700-066 Lisboa - Portugal
Telefone|Phone: +351 218440100; Fax: +351 218472167
http://www.fccn.pt
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Nils Leideck - ITSM

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Jul 17, 2010, 5:52:55 AM7/17/10

to User questions and discussions about OTRS.

Hi,

On 16.07.2010, at 11:00, Rui Francisco wrote:

I was setting up a OTRS installation and in the tickets it was configured that when the owner changed it was also possible to change the service.
Something i changed, made it disappear.
What is the way to make it appear again ?

Admin -> SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewOwner

Is it possible to make selection of services for agent restrictive (just some services per agent) ?

Yes, you should have a look at http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68

Freundliche Grüße / Kind regards

Nils Leideck

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Nils Leideck
Senior Consultant

nils.l...@leidex.net
nils.l...@otrs.com