[otrs] Default value for Ticket::Frontend::AgentTicketSearch###Defaults###SearchInArchive

[Patrick Banholzer]

Hello,

we just upgraded to OTRS 5.0.13 and wonder why Default value for "Ticket::Frontend::AgentTicketSearch###Defaults###SearchInArchive" stopped working.

We discussed this before in march. After my email n 24th march Martin Gruner added the values to the code:

 https://github.com/OTRS/otrs/commit/a59f383b5adf3f328ad61b4fb6b07d9429c7696e

First of all, this was translated to the German version of SysConfig. Should I put in "NichtArchivierteTickets" or "NotArchivedTickets".

None of the options work, so this seems to be broken. The default value remains at "all tickets".

Is this a bug or am I wrong?

Best regards,
Patrick Banholzer
--

---

Patrick Banholzer
IT Infrastruktur Services und IT Betrieb
patrick....@stz-softwaretechnik.de


STZ Softwaretechnik
Entennest 2
73730 Esslingen

https://www.it-designers-gruppe.de

STZ-Leiter: Prof. Dr. Joachim Goll
Zentrale: Steinbeis GmbH & Co. KG für Technologietransfer
Geschäftsführung/Management Board: Prof. Dr. Michael Auer (Vorsitz/Chair),
Dipl.-Kfm. Manfred Mattulat
Registergericht Stuttgart, HRA 12 480
Komplementär: Steinbeis-Verwaltungs-GmbH, Registergericht Stuttgart HRB 18 715
USt-IdNr. DE 190606404

[Patrick Banholzer]

Hi,

just found out how to use it. Leaving the textbox empty defaults to
"NotArchivedTickets". This should be mentioned in the description of the
field! Please update the code.

Thanks
- Patrick

------------------------------------------------------------------------
*Patrick Banholzer*

IT Infrastruktur Services und IT Betrieb

Mobil: +49 160 5302978
patrick....@stz-softwaretechnik.de

IT-Designers-Logo
*STZ Softwaretechnik*
Entennest 2
73730 Esslingen

https://www.it-designers-gruppe.de <https://www.it-designers-gruppe.de/>

STZ-Leiter: Prof. Dr. Joachim Goll
Zentrale: Steinbeis GmbH & Co. KG für Technologietransfer
Geschäftsführung/Management Board: Prof. Dr. Michael Auer (Vorsitz/Chair),
Dipl.-Kfm. Manfred Mattulat
Registergericht Stuttgart, HRA 12 480
Komplementär: Steinbeis-Verwaltungs-GmbH, Registergericht Stuttgart HRB
18 715
USt-IdNr. DE 190606404

Am 04.10.2016 um 15:17 schrieb Patrick Banholzer:
>
> Hello,
>
> we just upgraded to OTRS 5.0.13 and wonder why Default value for
> "Ticket::Frontend::AgentTicketSearch###Defaults###SearchInArchive"
> stopped working.
>
> We discussed this before in march. After my email n 24th march Martin
> Gruner added the values to the code:
>
> https://github.com/OTRS/otrs/commit/a59f383b5adf3f328ad61b4fb6b07d9429c7696e
> First of all, this was translated to the German version of SysConfig.
> Should I put in "NichtArchivierteTickets" or "NotArchivedTickets".
>
> None of the options work, so this seems to be broken. The default
> value remains at "all tickets".
>
> Is this a bug or am I wrong?
>
> Best regards,
> Patrick Banholzer
> --

> ------------------------------------------------------------------------
> *Patrick Banholzer*

> IT Infrastruktur Services und IT Betrieb
> patrick....@stz-softwaretechnik.de
>

> IT-Designers-Logo
> *STZ Softwaretechnik*
> Entennest 2
> 73730 Esslingen
>
> https://www.it-designers-gruppe.de <https://www.it-designers-gruppe.de/>

>
> STZ-Leiter: Prof. Dr. Joachim Goll
> Zentrale: Steinbeis GmbH & Co. KG für Technologietransfer
> Geschäftsführung/Management Board: Prof. Dr. Michael Auer (Vorsitz/Chair),
> Dipl.-Kfm. Manfred Mattulat
> Registergericht Stuttgart, HRA 12 480
> Komplementär: Steinbeis-Verwaltungs-GmbH, Registergericht Stuttgart
> HRB 18 715
> USt-IdNr. DE 190606404
>
>

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