Hi all,
One frustrating point in using OTRS is that all the sent articles from OTRS Team appears with the same generic name (for example : Support Team) because we use the same generic email address (for example : sup...@support.com).
Is it possible to change this sender’s name to the agent’s name who effectively did the action (sending the email/response) ?
Thanks !
Egareg JAOUEN
Hi,
One frustrating point in using OTRS is that all the sent articles from OTRS Team appears with the same generic name (for example : Support Team) because we use the same generic email address (for example : sup...@support.com).
Is it possible to change this sender’s name to the agent’s name who effectively did the action (sending the email/response) ?
Check the docs
https://doc.otrs.com/doc/manual/admin/6.0/en/html/ConfigReference_Section_Core_Ticket.html
Ticket::DefineEmailFrom
regards
Florian
Thank you !
I was looking around for the good keyword to search this feature.
All is working fine now.
Egareg JAOUEN
De : otrs [mailto:otrs-b...@lists.otrs.org]
De la part de Florian Edlhuber
Envoyé : Lun 20 Gouere 2020 18:10
À : User questions and discussions about OTRS. <ot...@lists.otrs.org>
Objet : Re: [otrs] Change the sender name to agent name in article list ?