[otrs] "Time units" mandatory for certain group or role (otrs 3.1.12)

IT-Support

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Jan 17, 2013, 10:52:44 AM1/17/13

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Hi,

is there a way to set the "time units" field required for specific
users, groups or Roles?
I know, there is a config item to set it for everyone
(Ticket::Frontend::NeedAccountedTime)

Thank you!

Best regards,
Timo
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Nick Lapp

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Jan 17, 2013, 10:54:38 AM1/17/13

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I would like to know if it's possible to make the time units field mandatory on tickets that are in certain queues as well.

Nick

Florian Edlhuber

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Jan 17, 2013, 10:58:43 AM1/17/13

to User questions and discussions about OTRS.

Hi,

Ticket::Frontend::NeedAccountedTime

in combination with Ticket ACLs then it would be possible.

It may require a OTRS Feature Add On "Ticket Forms" IMHO to show/hide the
field for specific queues.

Flo

-------- Original-Nachricht --------
> Datum: Thu, 17 Jan 2013 15:54:38 +0000
> Von: Nick Lapp <Nick...@imesd.k12.or.us>
> An: "ot...@otrs.org" <ot...@otrs.org>
> Betreff: Re: [otrs] "Time units" mandatory for certain group or role (otrs 3.1.12)

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