[otrs] Delete a ticket?

Kirby Fell

unread,

Jul 15, 2009, 12:13:17 PM7/15/09

to ot...@otrs.org

Hi All,

Is there any way to completely delete a ticket? We created quite a few “test” tickets while resolving an email issue and I would like to clean that up. Thanks.

Kirby L. Fell

Technology Coordinator

Cambrian School District

4115 Jacksol Drive

San Jose, CA 95124

P. 408-377-2103 Ext. 115

F. 408-377-5944

Leonardo Certuche

unread,

Jul 15, 2009, 12:24:45 PM7/15/09

to User questions and discussions about OTRS.

Hi,

You can use the Generic Agent /otrs/index.pl?Action=AdminGenericAgent to delete tickets. If you want to reset the ticket counter as well, you can modify things at Ticket -> Core::Ticket under /otrs/index.pl?Action=AdminSysConfig such as the Ticket::Hook or the Ticket::NumberGenerator::MinCounterSize so your new tickets look different from your test tickets.

Greetings,

Leonardo Certuche

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Kirby Fell

unread,

Jul 15, 2009, 12:32:21 PM7/15/09

to User questions and discussions about OTRS.

Leonardo,

Thanks for your reply. I will give it a try.

Thanks,

Kirby

Reply all

Reply to author

Forward