[otrs] Session timeout

[Hiren Joshi]

Hello all,

 

I'm running OTRS 2.2.6 on CentOS 4, the problem we are experiencing is when I zoom in on a ticket and compose an answer, if I spend more than, say, 10 minutes in replying, I get a session timeout when I click send. Would someone be able to point me to where I can find the setting for this?

 

Many thanks,

Josh.

[Michael Webber]

Look for the is section in the otrs/Kernel/Config/Default.pm

 

# SessionMaxIdleTime

# (After this time (in seconds) without new http request, then

# the user get logged off)

$Self->{SessionMaxIdleTime} = 5*60*60;

 

You should be able to adjust the timeout here.  I am not entirely sure about the syntax, but I think this default value is 5 hours.

[Hiren Joshi]

Looks like mine is set to 5 hours as well. The session timeout seems to kick in after about 10-20 minutes.

---

From: otrs-b...@otrs.org [mailto:otrs-b...@otrs.org] On Behalf Of Michael Webber
Sent: 29 July 2008 16:28
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Session timeout