[otrs] Error adding customer to Phone Ticket

[Hugh Kelley]

I have tried this on both DB and LDAP customer backends, I get the same result on both.

Two questions,

1. Am I using the agent front end the right way?
2. What logs can I generate or examine for more data?
   

The use case is:

1. Create a new phone ticket.
2. Click the    Options:  [ Customer ] link.  Enter search criteria, select a customer, etc.
   
3. At this point the window closes and I assume the customer info will be filled into the ticket.  Instead, I get the following (and attached) error as (pretty, but vague) modal dialog:
   

Error

One or more errors occured!

I don't see anything in the Perl or OTRS logs to indicate an error.  Debug level is set to 1 in index.pl.

Are there any other places to look?

Other details:

• Tested browsers: IE and FF
• Server OS, Windows 2008 and 7
• ActivePerl
• SQL Server
  

Hugh

[Nils Leideck - ITSM]

Hi,

On 23.08.2010, at 00:03, Hugh Kelley wrote:

Two questions,

1. Am I using the agent front end the right way?
2. What logs can I generate or examine for more data?

Yes you do, but your version is OTRS 3.0 which is still in beta phase.

I faced the same a few days ago, could you please try to download the beta2 and try again?

Freundliche Grüße / Kind regards

Nils Leideck

-- 
Nils Leideck
Senior Consultant

nils.l...@leidex.net
nils.l...@otrs.com

http://webint.cryptonode.de / a Fractal project

[Hugh Kelley]

Thanks, Nils,

Are you saying that Beta 2 has been released?  If so, I can't find the link. Perhaps you could point me in the right direction.

If Beta 2 hasn't been released, has this fix been checked in?  What module is it in?  I checked the bug list but didn't see this one.

Hugh

[Michiel Beijen]

Hi Hugh,

I just filed the issue as a bug report via http://bugs.otrs.org:

http://bugs.otrs.org/show_bug.cgi?id=5794

Regards,

Michiel Beijen
Senior Consultant

OTRS BV
Schipholweg 103
2316 XC Leiden
The Netherlands

T: +31 71 8200 255
F: +31 71 8200 254
I: http://www.otrs.com

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Two questions,

The use case is:

Error

Other details:

Hugh

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