[otrs] Search issue in otrs6
Manuel Martínez Valls
Hi,
There's another difference between otrs5 and otrs6 in searchs.In otrs5 when we did a fulltext search it looked at subject, from, to, etc. It was so easy (and a bit slow) for agents to do a simple search without specifying more filters. Now it works different, and I still don't know how it works, but if I know that I'm looking for a ticket from somebody with a known name, the best way to look for it is using "Customer ID (complex search)".
Can you please explain me the differences between the fulltext search in otrs5 and 6? Excuse me if it is already documented, I have not find info related to this question.
Moreover, is the behaviour of the fulltext search configurable?
Regards,
Manuel Martínez
Manuel Martínez Valls
Any idea?
Regards,
Manuel Martínez
Manuel Martínez Valls
It looks that is a problem related to the migration from otrs 5 to 6.
When I do a fulltext search it gives me results but only tickets
received on version 6. It doesn't work well with old tickets.
It could be a bug or maybe my fault doing the upgrade. I use FileSystem
Storage to store articles.
Regards,
Manuel Martínez
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Manuel Martínez Valls
Solved.
On v.6 there is a new option that allows indexing (or not)
FullText searchs on Archived tickets (I usually archive old
tickets).
I have enabled the check on Ticket::SearchIndex::IndexArchivedTickets and now its working normally as in v. 5.
Regards,
Manuel Martínez
