[otrs] TicketObject->ArticleCreate Update from 5 to 6

[Paul jones]

Hello,

We had a standalone application that creates tickets, and add articles to OTRS 5 via the RPC using SOAP

Once we upgrade to 6 we receive the following message when we then try to the run the method

PHP Fatal error:  Uncaught SoapFault exception: [soap:Server] Can't locate object method "ArticleCreate" via package "Kernel::System::Ticket" at /opt/otrs/bin/cgi-bin/rpc.pl line 109.

Would it be possible to point me to the direction for the new method to using for adding an article to a ticket, or any examples that you might be able to link to.

Many Thanks,

[Roy Kaldung]

Hi Paul,

> On Mar 1, 2018, at 3:53 PM, Paul jones <spro...@hotmail.com> wrote:
>
> Would it be possible to point me to the direction for the new method to using for adding an article to a ticket, or any examples that you might be able to link to.
>

The rpc.pl is an interface to gain access to the API. See http://doc.otrs.com/doc/api/otrs/stable/Perl/index.html and you’ll discover that the internal structure changed. I strongly recommend using the Generic Interface instead, this decouples your application from the OTRS internal details.

hth,
Roy

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