[otrs] OTRS Statistics

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Michal Vavak

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Oct 22, 2014, 10:04:58 AM10/22/14

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Hi,

I need to create a stats report that would tell me the number of replies in specified queues. Not only the number of solved tickets, but literally the number of replies - eg. if it takes 4 replies to close a ticket I need the number 4 for that ticket, not count it as 1.

Is this possible? If so, how can I setup such report?

Thanks a lot.

Michal
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Lars Jørgensen

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Oct 27, 2014, 1:52:54 PM10/27/14

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I don't think it's possible from within OTRS. But you can always access the database (use a read-only connection) and pull the relevant data yourself.