OTRS

Hi, I am working at TUBITAK as an IT personnel, we are using OTRS 6 on a CentOS server in our company

Going to give it a try. On Jul 6, 2021, at 4:24 AM, Alexis HAUSER <alexis...@imt-atlantique.fr

I believe the unarchive should be done manually. Regards El mié, 10 mar 2021 a las 11:02, Bruce

Hello, I have received an email in my OTRS that, I don't know why, OTRS has queued to “blocked”

Hello, > On Dec 16, 2020, at 8:01 PM, Mirko Pizarro <mpiz...@nlhpc.cl> wrote: > >

Hello, For notifications to be sent, all otrs jobs must be running (otrs daemon). If it is running,

Hello, there is no build in way. You need to make the changes directly on your SQL database. Kind

Is there a way to create templates for use with the "Close" action? This "type"

Thank you ! I was looking around for the good keyword to search this feature. All is working fine now

The calendar is like any other dashboard, so it has some permissions you need to verify, usually you

Thanks! On Jul 14, 2020, at 10:09 AM, Alvaro Cordero <alv...@gridshield.net> wrote: Hello, For

Hi, Thanks for your reply. I already use his mecanism but it only get the value of a LDAP attribute

Hi and thank you very much for your help. The mail queue seems empty: $ sudo -u otrs /opt/otrs/bin/

Hi, I recently upgraded from otrs-5.0.42 to otrs-6.0.28. One weird thing I'm experiencing is that

Hi, Running otrs 6.0.27 I'm trying to make tickets show up in 'Available tickets' in the

Hello, In the default configuration, any outbound action contacting the customer will open the ticket

Hello, Customer Information entered is shown as everytime you zoom into the ticket it looks into the

Hello. We send Outlook appointments with the email address of our OTRS. The answers will then be sent

Hi Mathias, OTRS Daemon relies on the cache for its usage. ((enjoy)) Carlos Rodríguez On 3/9/20 1:36

Hey Roy, thanks a lot! Your solution works like a charm. Have a nice day -----Ursprüngliche Nachricht

Hi, Actually, I may have done a mistake when doing my first test : using <

Alvaro, Thanks your assistance. I solved this problem using JS Script on this file /opt/otrs/Custom/

Hi, > On Feb 7, 2020, at 5:56 PM, Rudolf Bargholz <Barg...@onlinetravel.ch> wrote: >

Process management might be useful but it's not automatic and postmaster filters are not filtered

Subject: Bitte um g2 Meeting Date: Thu, 30 Jan 2020 16:20:24 +0100 From: sabine...@seim-partner.de

https://github.com/reneeb?utf8=%E2%9C%93&tab=repositories&q=owner&type=&language= I

Hi, Thank you for your answer. I didn't even notice the “body” item in 'search header field

Thanks for your answer. Indeed, the reason was a postmaster filter. I wonder, why it worked anyway ..

Hi all, Is there a way to authorize bulk actions on ticket free text or dynamic fields ? I added a

Is there a way to use the Reports/Statistics module to create a report that would show Agent Activity