1. I have attached pictures of the box in came in. Would you like me to remove the card so you have pictures of that too? I have one photograph of it inside it's plastic sleeve I took before I installed it, attached also.
2. Apologies, I am not the most computer literate, are you asking whether or not it is known to be compatible with my machine? If you are, the answer is no, I am not 100% as on the website (Amazon link below) I purchased it from it did say windows 10, not windows 11 which I am currently running on the machine. Also, I have found generally very little information on AMD machine and working PCIE cards... for some context on use purposes I have installed this card so I can connect to a work NAS, the reason we need such speeds is that we frequently access RAW video files from the NAS.
Thank you so much for the update and all the information that you provided. However, upon checking the pictures, there is no photo focusing on the markings on the network card. Kindly take a photo on both sides of the card. Kindly check the link below for the markings that we are looking for:
Appreciate the photos that you sent. Upon reviewing the photos, the markings on the card does not follow Intel markings similar to the link that I provided. And also, there is no YottaMark* and BradyID* Sticker on the card. Please check the link below on the details about YottaMark* and BradyID* Sticker.
Since there is no markings for us to validate, this card may be an OEM unit. The best way to identify is to contact your reseller to verify the OEM manufacturer. Then try to contact them if the card supports Windows 11 and if they have driver for it.
@Chris_Clockwise Please do yourself a favor and NOT use 3rd party driver sites. You never know what information from your machine they are uploading (and to what country it is going), and you never know what payload is in the packages they are downloading.
Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]
This is a typical intimidation tactic. Yes, the card is old; but it is working fine and I want to continue to use it. If you are not going to provide a decent driver, somebody else will. There are lot's of homelab or truenas server users out there (one of them is me). Our main PCs (which are mainly Windows) need another 10gbit card to take advantage of the speed of the server's 10G network card. We don't need anything fancy, anything new. Most of us does not have 10Gbit switches or etc. We simply directly connect two or three PCs together and use 10gbit speeds. X540 was a cheap and decent solution for this(as long as if you can cool it down and ok with it's electricity consumption).
I won't buy anything new for my homelab. I will continue to use my x540, with third party drivers. Since we have enough population, we can sort it out which driver is risky which is not in time.
By the way, I was going to buy two more of 10gbit x540s. Probably I will buy a knockoff from China because of this situation. I simply don't support this kind of business.
I do appreciate the sage warning, it is the only thing that has worked up to this point though so I am hesitant to stop using it. My enterprise-level antivirus software didn't pick-up anything when I scanned them before installing the driver. But I do hear you, this is a far from ideal situation, I just needed a fix to get back to work. Until I can see an official driver that works I am going to continue to use it out of necessity.
Thank you so much for the update. We have to agree that we don't recommend using drivers from 3rd party website. At this point, we recommend that you try to look for the OEM manufacturer for the correct support. However, it is up to you if you want to keep using the driver, as long as we have informed you that it is very risky.
However, the fact that you are from Intel, and have not been able to provide a driver to one of your products, and instead you have just told me not what to do, whilst deflecting ownership of the problem (the problem being the lack of driver support) by putting it back on the re-seller, your message has somewhat ruffled my feathers.
And also, we just released a driver pack for Windows 11. This is just a generic driver and for retail Intel network cards only, however you can still try and check if this driver will work. If not, best support is the OEM manufacturer.
We tried to check this issue further, however we want to apologize again and the reason we are referring you to contact your OEM because they are still the best source of support. Unfortunately, our support is limited since this is an Original Equipment Manufacturer(OEM) Ethernet controller. We understand that this is an Intel controller that is embedded with the adapter but it still be best to get in touch with OEM since they have customized drivers and software to enable or alter features on your system. They are in best position where you can seek assistance so you do not lose features or customizations of the Ethernet controller.
Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.
I have same / similar problem with QGeeM's HC 1202 USB port. Worked reliably under Windows 10 for 2+ years; problem appeared on first restart after installing upgrade to Windows 11. Tried suggestions found online, include one with this issue. The hub's Ethernet port shows no LED activity. No driver updates found by Windows Updates.
i think the adapter is broken. I have 2 UGREEN USB C to Ethernet Adapter Thunderbolt 3 to RJ45. And one of the Ethernet adapter suddenly can't receive wifi even the lights on and computer knows how many Mbps it have. / or does anyone know whats the solution pls? i really need the solution.
i just had similar problem few days ago.
in my case, the USB 3.0 TP-Link gigabit network adapter detected as an cd/dvd drive chen plugged in, and the device is dissapearing from the device manager.
the USB to ethernet device is working fine before with windows 7 and 10.
i had found the problem was the wireguard vpn drivers crashed into the system networking drivers & registry. fresh re-install the OS and make sure the USB ethernet adapter work first, then installing the wireguard vpn drivers later. it works normally now.
The adapter works in another Mac Laptop: SO the adapter is fine.
The jack works with another USB-only adapter: So the jack is also fine.
But the LAN-USB combo adapter is not detecting in Inspiron 15- 5620 Dell laptop.
After trying several things such as installing the latest drivers , disableing the hub , removing and re-stating the PC etc , etc. I finally restored all network adapter to factory settings, using the option in the ethernet connections settings page.
Had a similar experience with this BaseUS 16 in 1 device, after upgrade to Windows 11 it worked fine except the network card was not there. Unplug USB-C and plug it back in, no change. Until I also unplugged the power cable in the back alongside unplugging the USB-C cable. After that the network card came back.
Whoa, thanks @LHarr499 - this worked for me today - Windows 11 and a Baseus StarJoy 9-Port Type-C Hub. I recently updated the drivers for the integrated Killer Networks LAN connection on my laptop and after a reboot the RJ-45 port on the USB-C hub stopped working while all other ports worked fine. Multiple reboots and unplugging and replugging didn't resolve the issue until I did this and now the connection is working again. Thanks!
For my part: if I boot the computer with the USB-C Ethernet adaptor plugged in, the device is detected in Device Manager and it works. But if I unplug/replug, the device disappears and never reappears. Have to restart (with the adaptor plugged in) to get it to work again. BOOOO Microsoft.
Same, the tip by @LHarr499 worked like a charm for me as well (and I have a completely different laptop and usb-c adapter). Incredible! On top of what he recommended, I tried unplugging everything else from the hub except for the network, by the way, and plugged everything else back one by one, in case that helps.
A similar issue in my case with LAN over USB. It was due to VPN virtual lan adapters enabled. The issue got resolved after disabling the VPN drivers which I usually don't use when connected to LAN. No re-installation of OS / drivers were needed. Thanks to "NIghtkNight" for the lead.
Crippling - and there seems to be no solution posted. My Lemorele dedicated USB-C to Ethernet adapter works fine on Win 10 and MacOS - suffers miserable drop outs for as long as 15 seconds on Windows 11. Very unstable.
i just had similar problem few days ago.
in my case, the USB 3.0 TP-Link gigabit network adapter detected as a cd/dvd drive when plugged in, and the device is dissapearing from the device manager.
the USB to ethernet device is working fine before with windows 7 and 10.
My pc does recognize my iPhone and the USBethernet but I seem to lack a driver. I have tried multiple attempts from other post including where you find the driver manually on your pc via this path: C:\Program Files\Common Files\Apple\Mobile Device Support\netdrivers.
At the same time as tech "evolves" it's letting apart troubleshooting for situations that were really common years ago, like in this case of having no internet connection at all and needing a situational hotspot.
If you take a deep look into windows device manager, you will see there's a device not recognized with no driver installed with a name that can differ with each case. It will usually say something like Apple USB Ethernet.
d3342ee215