probably a dumb question. HELP

[Helen Feng]

So I was able to configure OrthanC on a windows PC.. I configured the storage location to be our fileserver.. (mapped a drive to the directory, and set the directory on the install) I was able to get the webserver running.. I was able to configure the Philips cx50 to export dicom study to orthanc . I was able to view the export in the web browser.. I was able to export the zip of the files, and have all the dcm files and was able to view them fine.

HOWEVER, there are no files in my storage server. is it stored locally on the orthanc installed PC? is it being referenced to the cx50? where are the files? Do I need to execute or set something on the server so it exports to the storage directory?

Thank you so much for reading my rant and newbness..

Helen

[Helen Feng]

W1130 16:00:03.640338 PluginsManager.cpp:157] Web viewer using 4 threads for the decoding of the DICOM images
W1130 16:00:03.640338 PluginsManager.cpp:157] Storing the cache of the Web viewer in folder: \\192.168.1.240\Ultra\Orthanc\WebViewerCache
E1130 16:00:03.640338 PluginsManager.cpp:153] boost::filesystem::status: The specified server cannot perform the requested operation: "\\192.168.1.240\Ultra\Orthanc\WebViewerCache"
E1130 16:00:03.640338 PluginsManager.cpp:91] Error while initializing plugin C:\Program Files\Orthanc Server\Plugins\OrthancWebViewer.dll (code -1)

is the problem.. I can't map to a network drive.. or a mapped network drive.. what other options do I have here?

[Sébastien Jodogne]

NB: Additional information might be found on the following locked thread:

https://groups.google.com/g/orthanc-users/c/rAhm7FtnaOA/m/krG0s7nlBQAJ?utm_medium=email&utm_source=footer

Have you tried to manually create the "Z:\Orthanc" folder using the user that runs Orthanc? This is most probably a permission error. In either case, you should ask support to your system administrator, as we won't be able to help on infrastructure-related problems.

Note that according to your logs, this is the Orthanc Web viewer trying to store its cache. You could try to either disable this plugin (for instance by removing the "OrthancWebViewer.dll" file), or to use a local folder for the cache (by setting the "WebViewer" -> "CachePath" option to another path on your "C:\"):

https://book.orthanc-server.com/plugins/webviewer.html

Sébastien-

[Helen Feng]

Hi.. 

thanks for your note.. I had checked it when I switched it over to the system account.. Everything is good there.. it has access to read /write as well..

Happy Holidays to you..

On Fri, Dec 16, 2022 at 3:30 AM Benjamin Golinvaux <benjamin....@o8t.com> wrote:

Maybe your problem is related to the fact that the SYSTEM account under which services run by default cannot reach mapped network drives

My advice then would be to change your service configuration so that Orthanc runs with the same user as the one where you mapped the network drives under.
(You can find instructions to switch from SYSTEM account to a proper user account here: https://docs.microfocus.com/SM/9.61/Hybrid/Content/serversetup/tasks/configure_the_service_manager_service_to_run_as_a_windows_user.htm)

HTH

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[Sébastien Jodogne]

Hello,

For reference, I have just added this information in the Orthanc Book:

https://book.orthanc-server.com/faq/troubleshooting.html#windows-specific-issues

Regards,

Sébastien-