- ISPs have this practice of utilizing their customer's routers with or without their knowledge to help provide WiFi access to people around your residence that want to log into the companies resources. I first saw Comcast doing this years ago. They called it guest networks. After a Google search (there isn't much on this), it shows that I am not the only one dealing with this, but I have not discovered a viable solution to this problem. I ruled out my settings being an issue, and I have ruled out some sort of hacker/neighbor who is just waiting for me to change the WiFi channel and then following suit.This only leaves the ISP.------The isp controls the firmware on modems and modem/router combo devices. not plain routers. The R7000 is a router only device. The isp can't push firmware to it. You control it.