kallvay kaivai xamantha
Arleen Smelko
I have a 4th generation Apple TV HD. I have no issues except with the Netflix app. I have a rather lengthy "My List" and ever since they deployed their ribbon interface I've had issues. After I've watched a video and return to the list, the longer I scroll, the scrolling begins to slow down. Over time, it slows so much that the app becomes unresponsive.
I contacted Netflix and after going through the usual motions, restart this and restart that, and explaining I'd done all this and that and telling them this app will work fine for now but act up later, their response was to contact Apple. Contact Apple? Netflix is the only app acting up. They asked if the problem is seen on other apps. I said my Mac is the only other place I watch Netflix. They responded, "Ah, the issue is the Apple TV since it works fine on your Mac."
"Seriously?" I said. The technology is different for each device. One is on a browser, the other is a device specific app. But they stuck with their mantra. Obviously, they're clueless and unwilling to expedite such issues to their app development team. Very pitiful customer service.
So I'm asking everyone here, is anyone else experiencing a Netflix app that runs ever more slowly the longer they use it? It acts like the app is sucking up memory until there's no more available, causing the scrolling to eventually stop scrolling, followed by the app becoming unresponsive all together.
I originated this thread. I've had a few discussions with Netflix about this and as others have reported, Netflix insists we contact Apple, which is ludicrous. The problem isn't with anything Apple. My most recent chat session is below.
This was a few weeks ago. Not surprisingly, I never was contacted afterwards. Netflix is headed down the path to failure by not responding to customer problems, something they cannot afford to do in an increasingly competitive environment. Will Netflix go the way of Blackberry and others? Companies too arrogant by their size to not see the approaching cliff.
Like any browser with too many tabs open, Apple TV uses memory keeping unused apps open. Netflix is affected more than others for some reason. The solution that works for me is to close all apps you currently are not watching. On your Apple remote, double click on the Home button (looks like a TV) and you will see all of the open apps displayed (similar to an iPad). Swipe left/right to select the apps, then swipe up to close the app. Netflix should run normally.
Same issue here. Netflix slows to a near literal frame-by-frame crawl and only restarting AppleTV temporarily fixes is. It seemed to start within the last few weeks. Also, I've noticed that I cannot alter "My List" on Netflix at all. I cannot remove or add anything to it. We have two Profiles and neither one's My List works as expected. I'm wondering if that's some conflict between AppleTV accounts and Netflix Profiles. I dunno.
Same issue here. Only app to have issue. Rest are perfect. However I found a solution that worked for me on the first attempt. On your 4K home page double click Siri just like you do on your phone and force closed all the opened apps including netflix. Than go back to Netflix and problem solved. At least it worked for me on the first try. Found this solution while I was researching this issue.
I haven't experienced any issue nor seen reports from others. That being said it would be Netflix's responsibility to fix any issue, and wouldn't have anything to do with Apple since they had no part in developing the app.
Thank you for your reply. Indeed, I have tried force quitting and deleting/reinstalling the app. As always, all works well for a while, especially up to completing a movie. Then, as I scroll over my rather lengthy My List, scrolling slows down, getting worse as I continue scrolling until everything freezes.
I also have this issue with 4th gen AppleTV. Exact same story as those above. It gradually slows down until it's unresponsive. I had assumed that Netflix would have addressed the issue in an update by now, but, I guess I was wrong. Hopefully someone figures it out soon. Super annoying.
dkpro, your problem is considerably different from the issue in this thread. I urge you to repost in a separate thread. If anyone has a solution for you, you'll likely never see it since this thread involves slow operation when perusing Netflix. Personally, I've not experienced the problem you describe. At least I haven't noticed yet.
My wife also has a long my list. Everything is fine at first, but after some time, mostly after watching a movie or some episodes of a serie, the Netflix app grinds down to a halt. Other apps have no issue. I have to restart the AppleTV to have the speed back. For it to slow down again later on.
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Hi, I am having a problem with extremely slow Internet, your website says that emails will be replied to within 24 hours but I have not received a single reply to any email that I have sent the company, and no they are not in my spam folder.
A litte background on myself... I am a professional electronics technician I do componet level circuit board repairs including SMD/SMT, for a little while I was a Tier-3 technician for what is now Century Link, and I worked at three different "Help Desks" for major companies for a total of around 17 years, I also build PCs, fix laptops, and whatever else happens to come my way.
So... my PC which runs a version of Linux worked just fine in Portland on an 85 meg DSL line, as did my Android phone and my laptop which also runs Linux, over a year and a half I had zero problems there, and then I moved out in the middle of nowhere and you were my only option, when this was first hooked up your service was slow but it worked and I barely used it while I was getting moved in...
But now I am moved in and trying to do what worked fine in Portland on the DSL line and everything is extremely slow, Netflix just sits there and spins it's red swirly thing sometimes for several minutes then the video finally loads then a minute or so later it buffers again and sometimes up to ten minutes later it will finally load the video again, other times it gives me an error to check my Internet connection.
YouTube doesn't take as long to load videos but about every 5-10 seconds buffers and is completely unwatchable, it is so unwatchable that I resorted to playing from my MP3 collection, it has also told me to check my Internet connection.
Amazon Prime Video I have only tried to use once, after sitting there for a while it gave an error and asked if I wanted to wait longer for the video to load, I said yes and then after waiting a while it gave another error that my Internet connection was too slow to provide stable video streaming and then just like YouTube if buffered over and over, it is not watchable.
Once in a while my PC will actually give an error that my Internet connection has been lost, my PC is plugged directly into your modem with an industry grade Cat6 cable and is not going through any other devices, I have tried the onboard Ethernet jack and the PCI Ethernet card and they both do the same thing, I also tried the other ports on the modem.
Normal websites take several minutes to load and usually just stall and I have to hit Reload, even the hughesnet.com website just slooooowwwwwllllllllyyyyy loads the pictures and about 2-3 minutes later the "My Account" button will finally show up.
My laptop and Android phone are both going over WiFi and are connecting at 72 megs and are both experiencing the same problems that the PC is, everything has been rebooted and I have run the required speed tests which oddly look fine (see below), but weirdly enough the best that this has ever worked was during a blizard when the dish was covered in a thick sheet of ice things were loading as well as they ever did on the DSL line in Portland and then once it warmed up and the ice melted off the dish things went back to being slow again, my theory on that is that my dish is not aligned just right and the thich sheet of ice was accounting for that and realigning the radio beam correctly.
While trying to watch a 3.5 minute music video on my phone (via the YouTube app) the download status bar was barely keeping up with the video % bar, the download bar stalled several times and then eventually the video caught up with it and the buffering started.
Also... Netflix and YouTube have their video quality turned down as low as they will go and they are still buffering.
Anyway here are the speed tests, please do whatever you can to fix this.