Installation Issue with Godaddy

[teknoconn...@gmail.com]

Hi,

I am trying to install Orangescrum in my godaddy hosting account.

(1) I have a domain pms.teknoconnect.in (domain service provider is different) pointed to root of godaddy hosting account (no subdirectories - it is directly on root).

(2) I have followed the instructions from

https://www.orangescrum.org/how-to-install-orangescrum-in-godaddy

(3) database parameters in app/Config/database.php are as follows

        'datasource' => 'Database/Mysql',
        'persistent' => false,
        'host' => 'pms.teknoconnect.in',
        'login' => 'mysqldbuser',
        'password' => 'mysqldbpassword',
        'database' => 'teknoconnect', //this is the database name i have in mysql. i have imported all the table structure as per the instruction inside this
        'prefix' => '',
        'encoding' => 'utf8',

(5) inside app/Config/constants.php I have given my gmail credentials. Subfolder parameters has been given as follows.
define('SUB_FOLDER', '/');

After the above steps, when I access pms.teknoconnect.in, screen comes as per the attached screen shot. (Same copy pasted below). Please help.

4 simple steps to get started with Orangescrum

Step1: Create a new MySQL database named "orangescrum"(`utf8_unicode_ci` collation) Step2: Update your database password in DATABASE_CONFIG section of `app/Config/database.php` page Step3: Get the database.sql file from the root directory and import that to your database Step4: Provide the following details of SMTP configuration options in `app/Config/constants.php` SMTP_UNAME SMTP_PWORD FROM_EMAIL_NOTIFY SUPPORT_EMAIL

Note: At any point you can change your database credentials in `app/Config/database.php` page. For more information please visit Installation Guide.

Make sure that you have write permission (777) to `app/tmp` and `app/webroot` folders

[KH Koh]

Hi,

Most likely is your database.php setup.  I managed to reproduce the same error when I intentionally enter something incorrectly.

Anyway, I hit a problem with godaddy share hosting.   I managed to get the Quick Sign Up screen.  But after I enter the Company Name, Email and Password and click on "Sign Up", the waiting sign keep spinning.  I login to the mysql database, nothing was written in the database table user.

Anyone can advise why this thing keep spinning without doing anything is very much appreciated.

Thank you

[Azhar Ibrahim]

Hello,

Did you solve this issue? Currently I'm facing the same issue. Please help me on this

[Aaron Shaan]

Hi,

Can you please just cross-check the following checklist provided below? 

• Check your database connection properly & make sure you have provided the correct credentials.
• set it back to 'utf8' instead of `utf8_unicode_ci` or vice versa 
• Check the Path of the Orangescrum Folder & make sure you have provided the same path in the Constants.php inside the app/Config folder.
• Also, check & make sure you have write permission (777 or 755) to “app/tmp” and “app/webroot” folders. 
  

Please feel free to reach us for any further issues.

Regards,

Soumya

[az...@suvantech.com]

Hello,

Thank you for the update. I checked these configurations, all are correct. still getting the 4 simple steps page of orangescrum. Please share your thughts on this.

Thank You

[teknoconnect infocom]

I could not solve this even after following the suggested instructions. I gave up and moved out of orangescrum !

If anyone has same issue and found a solution. I would like to come back to orangescrum!

Regards,

Ramesh

Virus-free. www.avg.com

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[Aaron Shaan]

Hello,

You can follow some steps to resolve the above:-

Check your database connection properly & make sure you have provided the correct credentials.

 

set it back to 'utf8' instead of `utf8_unicode_ci` or vice versa

 

Check the Path of the Orangescrum Folder & make sure you have provided the same path in the Constants.php inside the app/Config folder.

 

Also, check & make sure you have write permission (777 or 755) to “app/tmp” and “app/webroot” folders. 

If these steps don't work for you, then you can check on your PHP version. That should be 5.6 (Recommended).

If the PHP version is 5.6, Then you can share the error.log file from app/tmp/log.

You can also reach us on the support at sup...@orangescrum.com. We will surely help you out.

Regards,

Aaron

Orangescrum Team

To post to this group, send email to orangescrum-co...@googlegroups.com.

[Andrew C]

I would try using 'localhost' for the host - assuming the SQL server is on the same box as your webserver.

Andy

[Aaron Shaan]

Hi Andrew,

Can you please elaborate your query?

So that we can help you out with right information.

Regards,

Aaron

Orangescrum Team

[Aaron Shaan]

Hi  Kh,

Please make sure you have turn off the mysql strict mode in phpmyadmin

goto phpmyadmin

Look at the top and towards the right for variables. Click on that then either scroll down to sql mode or use the filter. Hover over the row that says sql mode and an edit button should appear.

 

STRICT_TRANS_TABLES,NO_ENGINE_SUBSTITUTION

 

Change to:

 

NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION