Business Analyst role in Houston TX - Hybrid - 8 Months

[myportal myjob]

Hello All,

Hope you all are doing good,

Below is the Job Description and Skills Required.

Business Analyst

Houston, TX 

Hybrid

Required Skills:

3 Yrs. Exp. Required Process definition: creating flow charts, RACI, Input-Process-Output diagrams

3 Yrs. Exp. Required  Eliciting, analyzing, and documenting requirements

3 Yrs. Exp. Required  Microsoft O365 suite including teams

Preferred :

3 Yrs. Exp. ITIL implementation

JOB DESCRIPTION/MINIMUM REQUIREMENTS:

The analysts will support the following:  

• organize, facilitate, and document a series of workshops with CLI subject matter experts to produce service definition document for 4 new service lines 

• Collaborate with CLI subject matter experts, graphic design, and writers to produce standard operating procedure manuals  

• Collaborate with operations team to conduct service transition activities to begin operating the services  

CLI desires to hire a team of analysts consisting of 3 business analysts.  

This team would include a senior member to serve as a lead with both analytic and team coordination skills.   

Scope of work: 

• Workshops  

• Organizing meetings 

• Facilitating meetings  

• Documenting meetings 

• Produce service definition documentation 

• Create service documentation from supplied template  

• Business process documentation  

• Required outreach for enrolling participants into service  

• Technology required to support  

• Routine communications to participants  

• Service metrics include data source and reporting methods  

• Create intervention guides /manuals  

• Collaborate with CLI staff to create standard operating manuals for use by service delivery team  

• Provide expertise gathered from service document definition  

• Review and provide feedback on drafts  

• Organize review by staff and customers and integrate feedback into final draft  

• Support service transition activities 

• Participate in planning sessions  

• Coordinate with technical teams to  

• set up reporting procedures for metrics reporting 

• Configuration of supporting software  

• On-boarding of staff to supporting software  

• Conduct orientation sessions for new staff on service requirements  

• Support change management efforts both internal and external stakeholders 

• Participate and conduct end to end service testing  

• Remediation of findings until acceptance criteria met  

 Deliverables:  

• Project schedule  

• Service definition workshops  

• Finalized and signed off service definition documentation  

• Finalized and signed off standard operating manuals  

• Attend meetings 

• Workshops for document creation  

• Daily stand up  

• Weekly progress report via email  

• Update time weekly in cost accounting 

• Complete tasks identified in Jira Service management projec t 

• Team lead deliverables 

• Back up for director for meetings and team questions  

• Support team in escalating blockers to director and removing team obstacles  

• Collaborate with team and director to create schedule for completing work Milestones 

The following are high level milestones for the service definition documentation from the contracting date for the team  

• Assessment  30 days  

• Mentoring 120 days 

• Training 60 days 

• Family support 90 days 

The CLI project team defining the release schedule for the service transition and operation as a part of the overall project planning.  As this schedule becomes available, the director will collaborate with the team to align to the project schedule.   

Technical expertise  

• CLI uses the following software to support this project and operations.  The analyst team should have a basic level of expertise in using these software.  

• Microsoft Teams 

• Daily communication, risk log, decision log, file storage, meeting notes 

• Atlassian Jira Service management  

• Task assignment and update of due dates 

• Overall project reporting  

• Atlassian Confluence 

• Documentation of standard operating manuals  

• Documentation of service definition  

• Microsoft Visio or compatible flowchart management software 

• Create process flow charts  

• Create diagrams during workshops  

• Microsoft word 

• Fill out templates 

• Basic word processing; staff graphic designer will create template for manuals  

• Kadence  

• Software for scheduling office space on-site 

• Virtual Private Network software 

• For secure connection to on-premise IT resources  

Experience: 

• Staff for these roles would benefit from having experience in the following areas:  

• Process documentation (RACI creation, Input-Process-Output mapping, flow chart diagramming)  

• ITIL (IT Infrastructure Library) framework familiarity  

• 3-5 years of experience facilitating requirements gathering workshops and documenting requirements  

• Optional experience 

• Experience in non-profit or education organizations 

Terms :

• Feb through end of Aug 2023  

• Full time 40 hours/week  

• Hybrid roles 

• At least Weds and Thurs (potentially more as project dictates) at 7000 Fannin or 1851 Crosspoint Ave 

• Remote other days 

• Dynamic workspaces on campus 

• No fixed offices but a variety of spaces: collaboration, quiet work, meeting rooms 

Thanks & Regards,

Abbas Asad

678-889-8748

Abb...@systelinc.com