Urgent Requirement of Service Now FSM Tester

[recruiter.raunak bhola]

 Job Description

Title:  ServiceNow FSM Tester

Location Remote on C2C
 

Requirement:

FSM Certification is REQUIRED (strongly preferred if FSM Implementation Specialist).

 

Overview

The ServiceNow FSM Tester will ensure the quality of the ServiceNow Field Service Management module through manual and automated testing. Responsibilities include designing test plans, performing functional/integration/performance testing, validating business requirements, and documenting/resolving defects.

 

Key Responsibilities

Test Design & Execution

• Create and execute detailed test plans, test cases, and test scripts for ServiceNow FSM.
• Test core areas including work order management, scheduling, dispatch, and mobile features.

Defect Management

• Identify, document, and track defects with clear reproduction steps.
• Work with developers to ensure timely resolution.

Collaboration

• Partner closely with developers, BAs, and project stakeholders to understand requirements and validate outcomes.

Manual & Automated Testing

• Perform manual end-user–perspective testing.
• Develop and run automated tests for efficiency and coverage.

Regression Testing

• Perform regression testing to ensure new updates do not break existing functions.

Quality Assurance

• Validate functionality, performance, integrations, and security of FSM features before deployment.

 

Required Skills & Qualifications

Technical Skills

• Strong knowledge of ServiceNow Field Service Management (FSM).
• Hands-on experience with software testing methodologies.
• Proficiency in test management and automation tools.
• Manual testing proficiency + automation scripting experience (Selenium, Appium, etc.).
• Knowledge of JavaScript, Glide API, and other scripting languages.

Analytical Skills

• Excellent problem-solving, analytical thinking, and attention to detail.

 Communication Skills

• Strong verbal and written communication with both technical and non-technical teams.

Certifications

• ServiceNow Certified System Administrator (CSA) — required.
• ServiceNow FSM Implementation Specialist — strongly preferred.

 

Soft Skills / Behavioral Competencies

• Clear and effective communication.
• Strong interpersonal and teamwork skills.
• Participation and feedback in planning meetings, pre-iteration discussions, and retrospectives.