Only USC and GC - SAP Incident Engineer - Plano, TX

1 view
Skip to first unread message

Bhargav M

unread,
Apr 15, 2026, 4:23:12 PM (8 days ago) Apr 15
to

Role: SAP Incident Manager

Location: Plano, TX (Hybrid 3 days Onsite)

Duration : 12 months contract

Experience: 12+ years

 

We are seeking an experienced SAP Incident Manager to lead and coordinate end‑to‑end incident management activities across a large, complex SAP landscape. This role ensures rapid service restoration, adherence to SLAs, and effective coordination across technical, functional, and business teams in a 24x7 enterprise environment.
The ideal candidate has strong SAP production support experience, excellent stakeholder communication skills, and a deep understanding of ITSM processes.

 

Responsibilities

  • Own and manage the entire SAP incident lifecycle, from incident intake to resolution and closure
  • Act as the primary point of contact for Major Incidents (P1/P2) impacting business-critical SAP systems
  • Ensure timely communication to business stakeholders on incident status, resolution timelines, and business impact
  • Drive incident triage calls, war rooms, and post-incident reviews
  • Monitor and enforce SLA/OLA compliance
  • Identify recurring incidents and initiate Problem Management and root-cause analysis (RCA)
  • Maintain accurate incident documentation, resolution notes, and knowledge articles
  • Collaborate with Change and Release Management to reduce incidents caused by changes
  • Provide regular incident reports, dashboards, and trends to leadership
  • Participate in on-call rotations and support after-hours incident escalations as required

 

SAP & ITSM Experience

  • 7+ years of experience in SAP Production Support / Incident Management
  • Strong understanding of ITIL-based Incident, Problem, and Change Management
  • Hands-on experience with ServiceNow, SAP Solution Manager (SolMan), or similar ITSM tools
  • Expertise managing Major Incidents (P1/P2) in large enterprise environments
  • SAP Technical Knowledge
  • Strong understanding of SAP landscapes:
  • ECC and/or S/4HANA
  • Interfaces, batch jobs, IDocs, RFCs
  • Ability to coordinate effectively across functional and technical SAP teams
  • Familiarity with SAP Basis concepts such as:
  • System availability
  • Performance issues
  • Transport-related incidents



Mailsuite Email tracked with Mailsuite  ·  Opt out
 04/15/26, 04:21:35 PM
Reply all
Reply to author
Forward
0 new messages