Hi,
Thanks for your note.
I'm pretty sure I installed the required library.
In the section on Prerequisites, there is a link to download the redistributable libraries. The downloaded file was called VC_redist.x64.exe. I installed it.
Then, when I check in the settings, that is Settings -> Apps -> Installed Apps, I see Microsoft Visual C++ Redistributable (x64) - 14.40.33816 is installed.
Unless this is the wrong file?
Settings-> Apps -> Installed Apps also shows some earlier versions of this library installed. Could that be the problem?
Thanks.
Kevin.