Messaging Engineer / Hybrid IL
Suraj Vitsus
Hello
My name is Suraj Mishra and I am a Staffing Specialist at Visionary Innovative Technology Solutions LLC. I am reaching out to you on an exciting job opportunity with one of our clients.
Position: Messaging Engineer
Location: Chicago, IL (Onsite Hybrid)
Job Description:
ESSENTIAL FUNCTIONS:
· Monitor user support requests for escalations to the team by email, phone or our IT Service Management system. Triage, investigate and address issues identified.
· Provide timely feedback to the end user on the status of their issue or request.
· Seek, and deliver on, opportunities to drive change and innovation, evolving the infrastructure and end user experience towards best-in-class from a functionality, supportability, reliability, and availability standpoint.
· Document and communicate platform standards to other IT groups.
· Work in conjunction with the Architecture team and provide input into the overall strategy for messaging and mobile technologies.
· Provide subject matter expertise and support assistance for projects seeking to leverage the Firm’s messaging and mobile computing environment.
· Coordinate and execute production changes related to operations and project activities. Document and record implementation steps for future reference.
· Understand and remain current on messaging and mobile device technologies and trends.
· Collaborate with Security Governance and Security Operations to ensure email and mobile device security is maintained.
· Work with new software technologies and be able to understand and learn the new technologies as needed or delegated by manager.
· Perform monthly maintenance during designated weekend maintenance periods.
· Participate in the team’s on-call rotation which requires 24x7 availability to respond and actively work on escalations.
QUALIFICATIONS:
· Education, Work Experience, Skills:
· The Messaging Engineer Temp Contractor must have a BA/BS in computer science, related field, or equivalent experience. The Messaging Engineer must have 5+ years of experience supporting major messaging implementations in large corporations. Additional requirements include:
· Strong understanding of mobile device management platforms (VMware Workspace One UEM, Intune, and BlackBerry UEM).
· Strong understanding of messaging technologies including Exchange 2016/2019, Microsoft 365 (Exchange Online and Teams), Email archive systems, SMTP, Proofpoint and other messaging products.
· Strong understanding of unified communication technologies including Skype for Business.
· Strong understanding of Active Directory and Microsoft Windows 2016/2019 Server.
· Strong understanding of PowerShell scripting and automation techniques in a Windows environment.
· Proven ability to develop, implement, and communicate best practices for a messaging environment in a large, global organization.
Technologies/Software:
· Microsoft Exchange
· Microsoft Outlook
· Microsoft Skype for Business
· Microsoft Active Directory
· Proofpoint
· Capax EAS Archive
· Litera Metadact
· Microsoft Windows Server
· VMware Workspace One UEM (AirWatch)
· Microsoft Intune
· Microsoft 365 (Exchange Online and Teams)
· Apple iPhones/iPads
· BlackBerry Enterprise Server & BlackBerry Work for iOS
· CodeTwo Exchange Rules Pro
· Trend Scanmail for Exchange
· GSX and SCOM Monitoring Software
· Progress MOVEit Transfer
Thank You,
Suraj Mishra
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Technical Recruiter |
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W: vitsus.com |
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Visionary Innovative Technology Solutions LLC | 276 Mulberry Street, Plantsville CT 06479 |
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