OpenToonz 1.1.0 Immediately Crashes

[Erin Wornick]

Hello!  I am new to Open Toonz, but hope to resolve an issue quickly.  When I try to run Open Toonz, it immediately crashes and says it has stopped working.  In the event log is the following entry:

Faulting application name: OpenToonz_1.1.exe, version: 0.0.0.0, time stamp: 0x57a8373c

Faulting module name: MSVCR120.dll, version: 12.0.21005.1, time stamp: 0x524f83ff

Exception code: 0x40000015

Fault offset: 0x0000000000074a46

Faulting process id: 0x618

Faulting application start time: 0x01d20de426f06b63

Faulting application path: C:\Program Files\OpenToonz 1.1\OpenToonz_1.1.exe

Faulting module path: C:\Program Files\OpenToonz 1.1\MSVCR120.dll

Report Id: 75360371-79d7-11e6-b7a9-a41f72858ce4

I have tried updating video drivers, changing resolution, trying a different computer (at first I tried a Core 2 Duo processor, then tried it on an i3).  Both computers have 4GB RAM and plenty (Gigs) of free space.  Does anyone have any suggestions?

[Greg Smith]

Erin:

Try downloading the latest OpenToonz Nightly Build from this address.  Install it and see if it now works:

https://github.com/opentoonz/opentoonz/releases/tag/nightly

Greg Smith

[Erin Wornick]

When I install and run this version I get the attached error.

[Herbert123]

Do you have Quicktime installed?

[Erin Wornick]

Yes, version 7.78.

[Jesus Gardea]

I'm also having the same problem with missing dlls, even though I have them.  Are we supposed to have Quicktime installed? or do we uninstall it?

[TurtleTooth]

For now, if you go into your OpenToonz folder in your Program Files, then go into the srv folder.  Rename t32bitsrv.exe to something else (t32bitsrv.exe.old), OpenToonz will open. 

[Rodney]

Renaming the t32bitsrv.exe file works great.  The nightly builds are up and running.

I wonder if there isn't a way to add info like this to an install readme.txt file (if for nothing else perhaps for the nightlies).

I had used the fix before but forgotten.

Would a read the readme.txt.

Okay, probably not.  ;)

[Jesus Gardea]

I deleted it at first, then restored it and renamed it  and now it tells me that tnzext.dll is missing. 

(Update) I looked around the net to see what was causing this along with error 0xc0000906, and it turned out that my antivirus was the cause of it, combined with the t32bitsrv. I had the antivirus on silent gaming mode and it was sandboxing the program, I turned it on, reinstalled it, and it is now back to normal. I ended up renaming the t32bitsrv again and now it works like a charm. Thank you all for reminding people to rename the t32bitsrv to something else.

[Erin Wornick]

I am revisiting this issue because the teacher found that the software he is using instead of OpenToonz has limitations and would like to see if we can get this to work.  I am back to square one, though I am no longer getting the dll errors.  OpenToonz just crashes with the following error in the event log:

Faulting application name: OpenToonz_1.1.exe, version: 0.0.0.0, time stamp: 0x5839196d

Faulting module name: ucrtbase.DLL, version: 10.0.10586.9, time stamp: 0x5642c48d

Exception code: 0x40000015

Fault offset: 0x000000000006990f

Faulting process id: 0xef8

Faulting application start time: 0x01d2759d6c9074ce

Faulting application path: C:\Program Files\OpenToonz 1.1\OpenToonz_1.1.exe

Faulting module path: C:\Windows\system32\ucrtbase.DLL

Report Id: ac35d86e-e190-11e6-88d2-082e5f2c07c1

I have tried putting OpenToonz as an exception in the anti-virus and have disabled UAC.  Does anyone have any other suggestions?