Yup... Opentoonz crashes at startup

[Nicola Giacomelli]

As soon as i launch the program it crashes at the splash screen.

I have a Windows 7 64 bit, 8 GB RAM, AMD fx - 6300 six core, AMD Radeon R7 200 series.

Thanks for the release, i hope you can help me too.

Ciao

[Ro]

Are you using multiple monitors? Someone on GitHub has already detected that as an issue for this software crashing at startup. Other then that all I can say is look through the GitHub issue forum for OpenToonz and see if you can locate your issue there and see if it's being fixed.

[tGu The Memer]

yup, i have 2 monitors, god damn.

[Nicola Giacomelli]

I only have one monitor. I also have checked for lvcod64.dll and it seems like i don't even have it on my pc. Tried to reinstall the software in japanese but it still crashes at the boot up. 

It isn't even a shortcut problem. 

[BC]

I'm going through the same damn thing. Only got one monitor, did the shortcut thing to no avail, and the lvcod64.dll does nothing. This has got to be some kind of error on their part.

[DerektheGamer]

I do have the same problem. I am using Windows 8 64-Bit, and I am using my Main monitor and I have 8.00 GB of Memory Ram.

I really like to Animate things. :(

[Stephen Brooks]

Same thing with me (everything you just said) with the addition that I'm on Windows 10 Pro

[Timothy Bergeron]

Same here! Won't work at all.  I guess they should call it "Closed Toonz".  Sad really. It's a good program.  Hopefully someone will have figured this out and put out an update soon.

[Matthew Rodriguez]

Try deleting lvcod64.dll
I'm running 3 monitors and having no issues, software been running for good hour now and no crash either.

[Webkinz 101]

I think I may have found a soloution. Turn your 2nd monitor off, open OpenToonz, once it opens turn your monitor back on, voila! This worked for me.

[tGu The Memer]

Hi again (tGuMedia fron twitter)
Maybe a stupid idea but have you tried running it as an admin?

[Kaiko]

Ohhh... THANK YOU @Webkinz 101... you just nailed it.

I am working with 3 monitors and after switching them off (inside Nvidia Control Panel) OpenToonz opened normally, them switched them on again and continuing playing with it

So, THE ISSUE HAS SOMETHING TO DO WITH THE WAY THE PC IS HANDLING THE VIDEO CARD

[Damion Waldbrunn]

I did and it doesn't help....Single Monitor, Windows 10, meet the requirements...Sooooo frustrated.

[Richard Westwell]

Hi all - I had the exact same problem, figured it might be a permissions error. You know the "OpenToonz 1.0 stuff" folded that gets created?

I had to change the file permissions on that folder so everyone has full access (took a couple of goes, I got an error first time about the permissions), and then restarted OpenToonz and VIOLA! A small violin. But also VOILA! It only bloody works!

Got to go, it actually bloody works and I need to have a go.

[Ca Ke]

I use windows 10.. but i finally found a post that worked for me
Yet Another Crash Thread - Google Groups
its deleting a file. opened perfectly after.

[Kevin Vassey]

Ok, so here's another possible solution that worked for me.  I've been getting this same crash off and on all day after multiple re-installs.  I noticed I could reproduce it by saving a project and NOT a level.  This broke my palettes and styles, causing the crash when trying to start the main window.  So, if you go into C:>OpenToonz 1.0 stuff>profiles>layouts and delete the directory 'OpenToonz.YOURNAME, it should set all your preferences back to default, and the crash might go away.  I am going to keep a copy of this directory around once I get everything set up to my liking, and then copy it back over if I keep getting a crash.  Good luck!

--Kev

[Kaiko]

COPY&PASTE

Here a possible solution: since everybody is telling to delete certain .dll file, I was put aside since I couldn't find any of those .dll files on my PC (Win8.1x64bits DualCore 8GB)

So I realized that IF those crashes were done by the same issue, them we have to find something that everyone of us has in their own computers (Mac, PC... )
Today I managed to completely solve this issue by UPDATING my graphic card drivers (they were a month old or so). And everyone has a graphic card that might need to be updated.

.... now I do not need to disable my extra monitors to "solve" this issue

So, go and update your graphic card drivers to see if it works for you

[Nicola Giacomelli]

I just updated my graphic card. The program is still not working. 

[Nicola Giacomelli]

but the program works in windows 7 32 bit. It doesn't work with the 64 bit version!

[Abdulaziz Abuazza]

 I think the problem happens due to the way that the software is linked to video codec files somehow, like logitech , Techsmith ,etc..

  The idea is to try to find the file stopping your software from working , back it up and then delete it.

   

    Try this :

    When this message window appears " OpenToonz Application has stopped working" do the following :

1.  On the same window : click " View problem details"
   
2.  Look for " Fault module name" and copy the file name ( for me it was tsccvid64.dll, i googled it and found it belongs to Techsmith)
   
3.  Now search your computer for that file
   
4.  Copy the file and store it somewhere
   
5.  Delete the file
   

 Now i suppose the program will work properly.. 

[Kaiko]

It is working for me on my win8.1x64bits...
You have it wrong: OpenToonz is for 64bits machines

(copy&paste from their site:

The requirements for using OpenToonz comfortably are as follows:

Windows

• Microsoft Windows 7 SP1/8.1/10 (64bit required)
• Intel Core i series processor
• 4GB or more RAM
• 500 MB or more available storage space
• 1280 x 1024 or higher monitor resolution

[Nicola Giacomelli]

thanks for you answers.

I did how Abdulaziz said. Apparently the file i have to delete is "MSVCR120.dll". i completely removed it from my pc, and saved a copy on a usb key.

The program still crashes at splash screen.

Origine

OpenToonz_1.0.exe

Riepilogo

Ha smesso di funzionare

Data

‎28/‎03/‎2016 11:15

Stato

Segnalazione non inviata

Descrizione

Percorso dell'applicazione che ha generato l'errore: C:\Program Files\OpenToonz 1.0\OpenToonz_1.0.exe

Firma del problema

Nome evento problema: APPCRASH

Nome applicazione: OpenToonz_1.0.exe

Versione applicazione: 0.0.0.0

Timestamp applicazione: 56f42d87

Nome modulo con errori: MSVCR120.dll

Versione modulo con errori: 12.0.21005.1

Timestamp modulo con errori: 524f83ff

Codice eccezione: c000001d

Offset eccezione: 0000000000095c01

Versione SO: 6.1.7600.2.0.0.256.1

ID impostazioni locali: 1040

Informazioni aggiuntive 1: 91ca

Ulteriori informazioni 2: 91cab19b48819489f0f177fd879bb2a4

Ulteriori informazioni 3: 997b

Ulteriori informazioni 4: 997b7cc692f7b01f72cd61a9ca3153fa

[Tim Woodward]

Mscvr120.dll is a file required for programs written in visual studio. Perhaps install the latest version of this file and not delete it.

http://www.microsoft.com/en-us/download/details.aspx?id=40784

[Stephen Brooks]

UPDATE: the OpenToonz crash on startup problem for me was due to "tsccvid64.dll" - it's for Camtasia which I use to record the screen while I work.

So, if you have Camtasia on your computer and can't get OpenToonz to work, try deleting "tsccvid64.dll" from your computer (or move it to the desktop like I did)

[Stark Conundrum]

This is what I get as well. I hope someone finds a fix for this soon!

[Abdulaziz Abuazza]

Hi Nicola,

   What do you mean by the program crashes again?   do you mean the same message window( " OpenToonz Application has stopped working" ) popup again? 

 if so, try to repeat the same steps i mentioned to find the other faulty file and delete it. 

[GamerKhang Smashin]

I have the same exact problem. I use Windows 10 as well

[Victoria Napolitano]

change the file permissions on that folder so everyone has full access

This worked for me!  Brilliant! Thanks!

[GamerKhang Smashin]

How do you change the file permissions?

[LiQUiD KiD]

I don't even get a crash report I open it see the splash screen then it closes and nothing happens...

[Benjamin Parker]

which permissions should we change and how?

[Keisy Lopez]

[Keisy Lopez]

still in this way........need help!!

[Nicola Giacomelli]

Ok so. I actually got it wrong. 

I managed to run the program in my home pc that is a windows 7 64 bit.  It's a normal pc, not a powerful one, that's why i thought it was a 32 bit system.

Windows 7 64 bit

CPU: intel pentium g2130

AMD Radeon HD 5450

RAM: 4 GB

But my working pc, that is much more powerful, won't load the program.

Windows 7 64 bit

RAM: 8 GB 

CPU: AMD fx - 6300 six core 

AMD Radeon R7 200 series

Just wanted to let you know. maybe it's helpful.

[Olivia Smith]

Thanks for the tip - I deleted Gifcam, and now it works!

[Joshua Rivera]

How I fixed it on my computer.

1. Download Microsoft visual studio.

2. open toonz, it will crash and you will be prompted to debug

3. debug- a pop up will show what is preventing toonz to run. Mine was CFHD.dll (a Sony Vega video codex) 

4. google the extension to make sure you don't ruin something you need, and if its not important delete it.

5. enjoy toonz.

[an alarming amount of bees]

i used microsoft visual studio like joshua said and it worked for me!

the debugger said that ff_vfw.dll was causing trouble so i just moved it to my desktop and opentoonz finally stopped crashing at the initializing window

[meesha...@gmail.com]

i have a hp paviliion touch 14 windows 10 and i have attempt to download toonz but is just keep loading? any help 

[mobeen salam]

moving ff_vfw.dll worked for me

[Lanky Club]

I have honestly gone to all ends of the internet trying solve my problem. it never even started working for me in the first place, and ive deleted every file mentioned that screws with it, updated all my drivers, ran as an admin, reinstalled and nothing. im swear im going bald pls help

[Alyssa Wong]

Dunno if this thread is still alive, but try deleting the files in the "temp" folder of the cache folder? Worked like magic for me, especially since I couldn't find the .dll file with the 1.0.3 version.