Reply Requested Sr. BSA with Charge Back Experience | Pittsburgh, PA or Dallas, TX | Long Term
Andy R
Hi,
Position: Sr. BSA with Chargeback Experience
Location: Pittsburgh, PA or Dallas, TX
Duration: Long Term
VISA - USC / GC only
JOB DESCRIPTION
· We are looking for a detail-oriented Business Systems Analyst (BSA) with experience in chargeback processes within the banking industry.
· The ideal candidate will possess strong analytical skills, a solid understanding of banking operations, and experience in managing chargeback and dispute resolution processes.
· This role will be critical in enhancing our systems and processes to improve operational efficiency and customer satisfaction.
RESPONSIBILITIES:
- Collaborate with stakeholders to gather, document, and analyze business requirements related to chargeback processes and systems.
- Translate business needs into functional specifications that guide system development and enhancements.
- Create detail user stories to be consumed by development and testing team
- Work with IT teams to design and implement system solutions that improve chargeback workflows, ensuring compliance with regulatory standards.
- Develop and execute test plans and test cases to validate system changes, ensuring alignment with business requirements.
- Analyze and document the current chargeback processes, identifying areas for improvement and recommending solutions to enhance efficiency and effectiveness.
- Monitor and report on chargeback metrics, trends, and compliance with policies and regulations.
- Serve as a liaison between business, development, architecture, and external stakeholders to ensure clear communication and understanding of chargeback-related projects and initiatives.
- Conduct training sessions and workshops to educate users on chargeback systems and processes.
- Stay updated on industry trends, best practices, and regulatory changes related to chargebacks and disputes.
- Proactively identify opportunities for process improvements and system enhancements to better serve customer needs.
- Maintain comprehensive documentation of systems, processes, and procedures related to chargebacks.
- Prepare and present reports to management on chargeback performance and system effectiveness.
REQUIREMENTS:
- 9+ years of experience as a Business Systems Analyst in the banking or financial services industry, with specific experience in chargebacks and dispute resolution.
- Strong understanding of chargeback regulations, processes, and industry standards (e.g., Visa, MasterCard).
- Proficient in business analysis tools and methodologies, including requirements gathering and process modeling.
- Excellent analytical, problem-solving, and communication skills.
- Experience with project management methodologies and tools (e.g., Agile, Waterfall).
Andy
Saibber
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Andy R
Hi,
Position: Sr. BSA with Charge Back Experience