Re: [Openroad-users] Access Violation errors in OR2006
Pete Rabjohns
It’s going to be tricky without a testcase, however in the past if you contract Ingres support they may provide you with a DBG symbol file for OR4glNT.DLL which will help them identify the nature of the crash.
So, would suggest your first port of call is with Ingres support and ask for help from the OR dev team to generate more detailed crash information, to help them identify the crash.
Regards,
Pete
From:
openroad-us...@peerlessit.com
[mailto:openroad-us...@peerlessit.com] On Behalf Of Anthony Bolton
Sent: 19 February 2007 09:24
To: openroa...@peerlessit.com
Subject: [Openroad-users] Access
Violation errors in OR2006
We're experiencing intermittent access violation errors in an app that's just been upgraded from OR4.1 (SP3) to OR2006.
Client platform: OR2006/Ingres 2006/XP SP2
Most weirdly, the problem happens when you're not actually doing anything particular in the OpenRoad application. For example you're working in Excel and Alt-Tab back to your OR app and POOF!!!! it disappears. Or better still, you plug in a USB key to your PC and out of the corner of your eye you see OR disappear off the screen. (To be fair that's only happened once.)
The trouble is it only occurs once every few days. Where do I start with debugging this? The w4gl log file does contain some call stack information, listing OR4GLNT.dll, w4glrun.exe and kernel32.dll.
Presumably there's a windows repaint event or application activate/deactivate event being raised and it's being picked up by a frame that hasn't shut down properly, or is in some other odd state.
Thanks for any ideas.
Anthony.
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Kim Ginnerup
Fra: openroad-us...@peerlessit.com på vegne af Anthony Bolton
Sendt: ma 2/19/2007 10:24
Til: openroa...@peerlessit.com
Emne: [Openroad-users] Access Violation errors in OR2006
