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Hi, . As this challenging year enters its final month, I'm reflecting on all that we've managed to accomplish amid extraordinary circumstances.
Two recent stories on our blog show how we are transforming the healthcare and human service sectors through interoperability that enables new kinds of partnership and collective action to meet the needs of vulnerable people:
This week we heard from Laura Marx, CEO of United Way of North Carolina, whose NC211 program has launched the country's first statewide health and human service care coordination platform. The platform, NCCARE360 – launched in collaboration with the North Carolina Department of Health and Human Services – enables collaboration among healthcare and human service providers whose clients need various kinds of assistance to meet complex needs. NCCARE360 uses Open Referral's Human Service Data Specifications to share 2-1-1's resource directory data with UniteUs, the platform's primary software interface for care providers.
For another example of emerging partnerships in this field of healthcare and social service coordination, check out this recent post from Jonathan Abbett, VP of User Experience for Activate Care. This technology provider prioritizes interoperability among the diverse institutions and technologies involved in the process of service delivery for people with complex health and social needs. Activate Care's software helps case managers and service providers collaborate with each other; when Activate Care can leverage information about community resources that a local referral provider carefully maintains and curates, everyone involved benefits.
"In order to help communities leverage the power of coordinated care interventions, our care coordination and referral management systems need to talk to each other," Jonathan explains on the blog. "Open Referral helps us solve a critical piece of this puzzle."
These kinds of integrations that share resource data across multiple contexts – from the 2-1-1 call center, to clinic-based community health navigators, to social service providers themselves – are made substantially easier to achieve and replicate using Open Referral's open data standards. And in our community of practice, we work together to develop effective and equitable partnership strategies that foster healthy ecosystems of innovative programs that can help people in need wherever they are.
Are you interested in developing similar strategies for your company or community? Reach out to discuss!
Onward,
Greg
PS: I've recently joined the Technical Advisory Committee for the Gravity Project, which is developing standard terminologies to support coordination of care among healthcare and social services. If you're interested in these new kinds of interoperability for health and social care, check the Gravity Project out – and stay tuned for more announcements.
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