Movement feed reduction

[Matthew Burdett]

Looks like there's some form of outage on trust messages, publicdatafeeds.

I haven't raised a ticket as I'm abroad and can't check if it's just me atm, and bank holiday etc anyway  so dont think it'll get fixed until Tues.

[Peter Hicks]

On Sunday, 24 August 2025 at 17:32, Matthew Burdett <matthewbu...@gmail.com> wrote:

Looks like there's some form of outage on trust messages, publicdatafeeds.

I haven't raised a ticket as I'm abroad and can't check if it's just me atm, and bank holiday etc anyway so dont think it'll get fixed until Tues.

It's upstream - I have no TRUST messages either.  I'm not seeing TRUST report any movements too - I had an arrival of 2J66 at Barking at 1708 but nothing further.

No need to log any tickets - if it's affecting TRUST mainframe, it'll be noticed(!)

Peter

[Alex Barber]

Hi Peter,

I have heard that NR 'ATOS' servers are down. Do you have any other news? 

Regards,

Alex.

[Peter Hicks]

Hi Alex

On Sunday, 24 August 2025 at 19:09, Alex Barber <alexj...@gmail.com> wrote:

I have heard that NR 'ATOS' servers are down. Do you have any other news?

Nothing official I'm afraid.  Atos run the mainframe that TRUST and many other applications run under, and although making enquiries to TRUST appears to be working, train statuses are not being updated, and no train activation messages (a task runs every 30 seconds and this appears not be running) are being sent out.

As with all outages like this, I imagine the underlying cause will be pretty straightforward, the process to determine what's wrong pretty difficult, and the resolution hopefully soon.

Peter

[Peter Hicks]

All,

It's back.  All messages produced in the interim seem to have been dropped.

Peter

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[Alex Barber]

Beat me to it!