OpenQuake install or

[Marty Zaleski]

Hi all, have just installed 3.24.1 on my Windows machine and am unable to get any model runs - including the demos embedded in the install - to proceed. The following traceback is reported and seem to be related to permission errors. I get the same log when I attempt other model runs, in which the job.ini and model files are located elsewhere on my machine. Any suggestions? Is this related to how the software is installed?

2026-02-19T17:07:39.89,CRITICAL,before starting,Traceback (most recent call last): File "C:\Users\mzaleski\AppData\Local\Programs\OpenQuake Engine\python3\Lib\shutil.py", line 825, in move os.rename(src, real_dst) PermissionError: [WinError 32] The process cannot access the file because it is being used by another process: 'C:\\Users\\mzaleski\\AppData\\Local\\Temp\\vjqbql2w.upload.ini' -> 'C:\\Users\\mzaleski\\AppData\\Local\\Temp\\mzaleski\\calc_7\\job.ini' During handling of the above exception, another exception occurred: Traceback (most recent call last): File "C:\Users\mzaleski\AppData\Local\Programs\OpenQuake Engine\python3\Lib\site-packages\openquake\server\views.py", line 1253, in submit_job job_ini = store(request_files, ini, job.calc_id) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "C:\Users\mzaleski\AppData\Local\Programs\OpenQuake Engine\python3\Lib\site-packages\openquake\server\views.py", line 186, in store shutil.move(input_file.temporary_file_path(), new_path) File "C:\Users\mzaleski\AppData\Local\Programs\OpenQuake Engine\python3\Lib\shutil.py", line 846, in move os.unlink(src) PermissionError: [WinError 32] The process cannot access the file because it is being used by another process: 'C:\\Users\\mzaleski\\AppData\\Local\\Temp\\vjqbql2w.upload.ini'

[Marty Zaleski]

Update - I can run models using the command line but not the webui. These errors are restricted to the webui.

[Peter Pažák]

Hi, it seems you as an user do not have enough privileges. I have now installed 3.24.1 on my Windows 11 machine using the installer to the same user dir:

C:\Users\peter\AppData\Local\Programs\OpenQuake Engine

and when I point to c:\Users\peter\AppData\Local\Programs\OpenQuake Engine\demos\hazard\AreaSourceClassicalPSHA.zip

in webui it processes without any error but I can see the cmd Window shows as "Administrator: C:\Windows..."

In that case the process can unpack the zip file into the temp directory and runs wo problems. Can you confirm you run as administrator?

Peter

Dátum: piatok 20. februára 2026, čas: 17:09:46 UTC+1, odosielateľ: marty....@gmail.com