WP WEBSITE CRASH: “There has been a critical error on this website.” + Can’t log in WP Admin or PHPmyAdmin

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Vandevo

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May 25, 2021, 9:24:56 AM5/25/21
to OpenLiteSpeed Development

Hey beautiful people,

I need urgent help.

My website link: https://endlesstoursportugal.com 

I couldn’t log in to my WP Website today. It sent me this message:


“There has been a critical error on this website. Please check your site admin email inbox for instructions.

Learn more about troubleshooting WordPress.”

Screenshot 2021-05-25 at 13.59.30.png

I installed this website with OpenLiteSpeed via Google Cloud as a virtual instance. I didn’t use cPanel so I think I only have MySQL and PHPmyAdmin available. 


I guess it’s a bug from one of the widgets because I enabled Auto-update mode. So it updates itself. Probably the website conflicts with one of those plug-ins. 


What did I do?

I tried to run a backup from a few days ago to go back to the website mode on Sunday. However, it updates itself from the plug-ins so it crashes (I can’t only disable all the plug-ins via WPadmin or PHPmyAdmin or cPanel.)


When I tried to log on to PHPmyAdmin from SSH Google cloud, I couldn’t log in. It shows this message: 

  • Cannot log in to the MySQL server

  • mysqli::real_connect(): (HY000/1045): Access denied for user 'endlesstourspt'@'localhost' (using password: YES)

Screenshot 2021-05-25 at 13.59.09.png

So I don’t know what to do now. 


I am trying to set up PHPMyAdmin and MySQL on my laptop to access from the local host instead. (I am using macOS)


Basically, I am frozen, can’t log in to PHPMyAdmin nor the WP admin panel to deactivate all the plug-ins to find bugs. 

It sucks.


Does anyone know how to solve this issue? Thank you a million. 

Ravi Chauhan

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May 26, 2021, 4:30:53 AM5/26/21
to OpenLiteSpeed Development
hi friend,

Deactivate all the plugins through the FTP.
Just rename the plugins folder as "plugins.deactivate" then try again to visit the website.
Get into wp-admin dashboard and activate the plugins one by one and "don't touch the suspicious plugin".

Let me know, if it works.
 All the best!

Regards,
Ravi

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