Problems installing open-IHM on 'managed PCs'
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Wolf Ellis
Feb 19, 2015, 7:33:18 AM2/19/15
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Hi all,
One of our university partners is having trouble installing open-IHM on their computers, as is needed for teaching (especially for students with Macs).
Two years ago we were able to install open-IHM without any problems; "two years ago the computers used XP now they are using Windows 8.1 managed by SCCM 2012". There are also some potential clashes with other software that also uses Python, although it sounds like we will be assigned different computers without Python.
Apparently every time they tried to install open-IHM on different managed PCs yesterday, the process failed at a point where there was a message from Windows that "mercurial-2.3.1.win32-py2.7.exe has stopped working".
On an unmanaged PC, the process stopped at the final 'Execute' stage of the MySQL Server Instance Configuration Wizard. Sometimes this can just take a couple of minutes anyway, but apparently it was not responding for over 20 minutes for the person who tried this yesterday. They say they followed all of the steps in the most up-to-date version of the installation guide that I sent them.
I'm going into the university later this afternoon to see if I can help to troubleshoot, but other than first following the uninstallation guide and then trying to reinstall while ensuring that all the correct steps are followed, I'm not sure how much I can do at the moment. I don't think I've seen either of these particular installation problems before.
Any suggestions for overcoming them would be very gratefully received!
Many thanks,
Wolf
One of our university partners is having trouble installing open-IHM on their computers, as is needed for teaching (especially for students with Macs).
Two years ago we were able to install open-IHM without any problems; "two years ago the computers used XP now they are using Windows 8.1 managed by SCCM 2012". There are also some potential clashes with other software that also uses Python, although it sounds like we will be assigned different computers without Python.
Apparently every time they tried to install open-IHM on different managed PCs yesterday, the process failed at a point where there was a message from Windows that "mercurial-2.3.1.win32-py2.7.exe has stopped working".
On an unmanaged PC, the process stopped at the final 'Execute' stage of the MySQL Server Instance Configuration Wizard. Sometimes this can just take a couple of minutes anyway, but apparently it was not responding for over 20 minutes for the person who tried this yesterday. They say they followed all of the steps in the most up-to-date version of the installation guide that I sent them.
I'm going into the university later this afternoon to see if I can help to troubleshoot, but other than first following the uninstallation guide and then trying to reinstall while ensuring that all the correct steps are followed, I'm not sure how much I can do at the moment. I don't think I've seen either of these particular installation problems before.
Any suggestions for overcoming them would be very gratefully received!
Many thanks,
Wolf
Wolf Ellis
Feb 19, 2015, 12:16:25 PM2/19/15
to openi...@googlegroups.com
This problem seems to have been solved:
"Just to update on the OpenIHM issues, I've found a workaround which
involves taking ownership of the Python folder and granting 'Full access' to
the local 'User' account. It seems the Python folder is being installed
with no access rights for users."
The problem with mercurial-2.3.1.win32-py2.7.exe was a 'BEX' error, with the
installer trying to make changes to something it didn't have permission to
access.
Best wishes,
Wolf
"Just to update on the OpenIHM issues, I've found a workaround which
involves taking ownership of the Python folder and granting 'Full access' to
the local 'User' account. It seems the Python folder is being installed
with no access rights for users."
The problem with mercurial-2.3.1.win32-py2.7.exe was a 'BEX' error, with the
installer trying to make changes to something it didn't have permission to
access.
Best wishes,
Wolf
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