Practical Guide for Service Level Agreements

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Apr 26, 2012, 9:25:45 AM4/26/12
to Open Cloud Manifesto
On April 7th, the Cloud Standards Customer Council (CSCC) released the
Practical Guide for Service Level Agreements ( The Guide highlights the critical elements
of a service level agreement (SLA) for cloud computing and provides
guidance on what to expect and what to be aware of when negotiating an
SLA. The guide articulates a set of requirements from a consumer's
perspective and identifies elements that need to be addressed via open
standards through CSCC's liaison partnerships with key standards
development organizations.

If you are attending IMPACT 2012 in Las Vegas at the Venetian, join
other attendees to learn more about the Practical Guide to Service
Level Agreements and the Smarter Approach to Cloud Standards.

Session is scheduled on April 29 from 2:00 - 3:15 in Marco Polo 707
#ibmimpact #ibmcloud
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