Re: Please help me restore my Firefox and Firefox bookmarks

[Nate Otto]

Hi, Bill 

This isn't the firefox help site. I recommend you go over here and search for XPCom: https://support.mozilla.org/en-US/products/firefox/support-forum

You can post in that forum to get help directly if you don't see a good answer to your question. Cheers!

Nate Otto

Director, Badgr Platform, Concentric Sky

concentricsky.com

he/him/his

On Monday, September 24, 2018 at 3:19:52 PM UTC-7, William Johns wrote:

Hi, my name is Bill.  I have been a Firefox customer since 2008, when I first purchased my Laptop.  Over the last few days Firefox kept asking me to upgrade to the newest version of Firefox.  I finally hit the download window to download the new version of Firefox.  For some strange reason, the download did not complete.  I decided to forget about the newest version and just be happy with my old version of Firefox which worked fine for me.

I have lost all my Firefox bookmarks and am forced now to use Google Chrome.  I have tried many times to re-download Firefox to no avail.  I have been happy with Firefox over the years and need some help to restore my Firefox and restore my Firefox bookmarks.  I need help please.  My computer skills are basic, but I do enjoy going online.

FYI.  When I tried to go on Firefox, this window that comes up says,  Cannot Download  XPCom.  Any help to restore Firefox to my computer would be really appreciated.  Thank you.

Best regards,

Bill