[Coach Duane]

I am using OpenACD v1 and I cannot seem to get dummy_agents to answer dummy_media calls.  The logs show where the call is trying to ring the agent, but error'ing when trying to set the agent's state(to ringing).   Has anyone had success using these modules to test OpenACD?

Logs:

(openacd@fswdev1-ubu)12> agent_dummy_connection:start([{login,"testagent3"},{skills,['_all']}]).

12:54:46.877007 [DEBUG] <0.151.0>@agent_manager:372 Trying to determine if "testagent3" exists

{ok,<0.1448.0>}

(openacd@fswdev1-ubu)13> 12:54:46.877083 [INFO] <0.151.0>@agent_manager:524 Starting new agent {agent,"testagent3","testagent3",

                          ['_all'],

                          undefined,"Default",[],released,released,

                          {"default",default,-1},

                          undefined,1334336086,inband,sip_registration,

                          "testagent3",[],undefined,agent}

12:54:46.877117 [DEBUG] <0.1449.0>@agent_auth:279 No integration, falling back for "Default"

12:54:46.877551 [DEBUG] <0.135.0>@dispatch_manager:154 An agent (<0.1449.0>) is no longer available.

12:54:46.877556 [DEBUG] <0.135.0>@dispatch_manager:241 It is fully balanced!

12:54:46.877559 [DEBUG] <0.135.0>@dispatch_manager:154 An agent (<0.1449.0>) is no longer available.

12:54:46.877562 [DEBUG] <0.135.0>@dispatch_manager:241 It is fully balanced!

12:54:46.877627 [DEBUG] <0.1450.0>@agent:1553 res of agent state login:  ok

12:54:46.877925 [NOTICE] <0.201.0>@gen_cdr_dumper:196 got update for agent_state

12:54:46.878042 [DEBUG] <0.135.0>@dispatch_manager:144 Someone's (<0.1449.0>) available now.

12:54:46.878049 [DEBUG] <0.135.0>@dispatch_manager:233 Starting new dispatcher

12:54:46.878193 [DEBUG] <0.1450.0>@agent:1612 res of agent "testagent3" state change released log:  ok

12:54:46.878635 [DEBUG] <0.1450.0>@agent:1612 res of agent "testagent3" state change idle log:  ok

12:54:46.878756 [NOTICE] <0.1448.0>@agent_dummy_connection:161 Created new dummy agent connection

12:54:46.878985 [DEBUG] <0.1454.0>@dispatcher:89 no call to grab, lets start a timer

12:54:46.879019 [DEBUG] <0.135.0>@dispatch_manager:241 It is fully balanced!

(openacd@fswdev1-ubu)13> dummy_media:q().

12:54:55.197231 [NOTICE] <0.146.0>@cdr:397 Starting new CDR handler for bbad66c9

{ok,<0.1479.0>}

(openacd@fswdev1-ubu)14> 12:54:55.197681 [DEBUG] <0.1479.0>@gen_media:1506 Trying to add "bbad66c9" to queue...

12:54:55.197718 [INFO] <0.142.0>@call_queue:434 adding call "bbad66c9" to "default_queue" request from {<0.1479.0>,

                                                        #Ref<0.0.1.115501>} on node 'openacd@fswdev1-ubu'

12:54:55.197778 [DEBUG] <0.1479.0>@gen_media:1508 q response:  ok for "bbad66c9"

12:54:55.197784 [INFO] <0.1479.0>@gen_media:1509 Queueing call bbad66c9 into default_queue

12:54:55.197855 [DEBUG] <0.1483.0>@cook:135 Cook starting for call "bbad66c9" from queue "default_queue" (<0.142.0>)

12:54:55.197861 [DEBUG] <0.1483.0>@cook:136 node check.  self:  'openacd@fswdev1-ubu';  call:  'openacd@fswdev1-ubu'

12:54:55.197874 [DEBUG] <0.1483.0>@cook:117 about to enter loop [<0.142.0>,queue_manager,routing_sup,cpx_supervisor,

                     <0.83.0>], <0.1479.0>

12:54:55.210089 [DEBUG] <0.1483.0>@cook:228 a dispatcher grabbed the call

12:54:55.210334 [INFO] <0.1479.0>@gen_media:701 Trying to ring "#Ref<0.0.1.109973>" with "bbad66c9" with timeout 60000

12:54:55.210368 [WARNING] <0.1243.0>@agent:533 Invalid event '{ringing,{call,"bbad66c9",voice,

                              {"Unknown","Unknown"},

                              [],<0.1479.0>,[],

                              {client,undefined,undefined,[],undefined,

                                      1334328152},

                              [],<0.1483.0>,inband,inband,inbound,40}}' sent from {<0.1479.0>,

                                                                                   #Ref<0.0.1.115559>} while in state 'idle'

12:54:55.210379 [ERROR] <0.1479.0>@gen_media:1257 Agent set state wasn't okay:  invalid

12:54:55.210381 [INFO] <0.1479.0>@gen_media:769 Agent "#Ref<0.0.1.109973>" ringing response:  invalid for "bbad66c9"

- Coach Duane

[John Heather Taylor]

Anyone using Dummy Call Center that could help out?