questions about future add ins

[Nicole Smith]

Hello all, i saw how far tickets cad has come and was wonder if tickets cad will ever had like a data base where a person can same someone's name, date of birth, medical issues, vehicle information, and a profile photo and make the entry searchable ? So like when i work for security i have a few hat want something like that. Where they can add tickets to the persons name, do mobile trespass detainment like a mobile booking and so on. Also I saw you have a dmr section for mototurbo any plans to do any features for Motorola's P25 type radios? Lastly for the zello potation what dose that do and allow for the dispatcher side ?

[Ronald Jones]

From what Ive seen and looked int thus far, not quite what you're describing yet, but there's a piece of the foundation already there. v4 NewUI ships a Constituents module — a searchable contact database built to manage community contacts for phone-based caller lookup, so operators can auto-fill caller info and see notes/warnings when a call comes in. Right now that's name, multiple phones, email, address, and a free-text notes/warnings field — no DOB, no photo upload, no vehicle field, and no linked "detainment" or mobile-booking workflow tied to incidents. Building out what you're picturing — a full subject profile with medical flags, photo, vehicle info, and a booking-style workflow searchable across tickets — is a real feature ask, not a small tweak, so I wouldn't expect it without someone filing a concrete request. Worth opening an issue on the GitHub tracker with your specific fields/workflow so it's in front of the maintainer. One thing worth thinking through on your end regardless of whether TicketsCAD builds it: a private security company storing DOB, medical conditions, and photos on members of the public — plus a "mobile booking" record tied to a detainment — is a different animal than the volunteer fire/EMS/CERT use case this project is built around. That kind of data (especially medical) usually comes with real retention, consent, and liability questions depending on your state, since private security doesn't have law enforcement's booking authority. Worth running past whoever handles compliance/legal for your company before you build a workflow around it, separate from whether the software supports it. 

P25 support (vs. the existing MotoTRBO/DMR):

Current radio messaging is built around DMR radio messaging, and historically that integration work centered on MOTOTRBO SMS messages over a radio network so units get dispatch alerts on their radio screen. DMR and P25 are different digital protocols under the hood, so P25 support isn't just flipping a switch on what's there — it'd be its own integration effort. I haven't seen it on any published roadmap. Same advice: file it as a feature request on the repo issue tracker if it's something you need — that's how DMR and the other channel integrations got prioritized in the first place. 

What the Zello integration actually gets you as a dispatcher:

It's a real built-in integration, not just a link-out — the repo ships a Zello WebSocket proxy as part of the app. Practically, that means push-to-talk channel traffic can flow into the same console you're dispatching from instead of needing a separate Zello app window open — so PTT comms sit alongside your incidents, units, and the rest of the communications stack the same way SMS, email, and Slack do.

As a side note zello has 2 "flavors of access" Consumer and Commercial. both have drawbacks but in your case would need to be commercially put together and that's a monthly/per user subscription (verify with TOS before you take this as face value)

[Eric Osterberg]

Hello Ronald,

I love the reply! I read this and thought to myself, did I somehow connect Claude code to my email? 

This answer is precisely the answer I would have expected had I used my AI agents to publish a reply. Spot on answers and I appreciate you stepping in while I was away. Your reply was truly perfection and written exactly the way I would have written it. 

Thank you. 

-Eric

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[Ronald Jones]

your welcome! Claude makes things a bit easier/ faster to clear out of the queue one your the one man band.. .Eric..  as a follow up for the Original poster: 

a few follow-ups before this goes would go anywhere and the developer/maintainer would probably want to know to get an idea for the right response or action plan for you.

First, which version are you on (or planning to use) — the legacy 3.x branch, or the new v4 NewUI? That changes where any of this would even get built, so good to know up front.

On the person-database/mobile-booking idea:
- What's actually driving this — incident documentation for insurance/liability, a client contract requirement, or just wanting one searchable history per person across sites?
- Does it need to be tied to a specific site/property, or shared across all the properties your guards cover?
- Who besides the guard on scene needs to see a profile once it's created — your ops manager, the property's own security office, law enforcement if it's handed off?
- Any existing retention or reporting requirements your company already follows for incident records (state security licensing board, client contract, insurance)?

On P25:
- What's the radio setup — trunked or conventional? Motorola system or someone else's P25 infrastructure?
- Do you need TicketsCAD to receive/log traffic (like the DMR GPS feed does today) or actually send dispatch messages out over P25 the way MOTOTRBO SMS does?
- Any encrypted traffic involved, or clear?

On Zello:
- What specifically weren't you clear on — how to get it connected/configured, or what it actually does once it's running?

[Ross]

Long long time ago there was a project called Tickets MDB or Membership DataBase

This fulfilled exactly you requirements and we used It to keep all of the responders details photos etc in their, then the CA would pull the relevant data it needed to keep itself up to date.

Chance the MDB and I would update the CAD.

You'll see reference to it here and there in the files and odd places.

We would also have se for this type of project if it was done again

Best wishes 

Ross

On Fri, 31 Jul 2026, 23:18 Nicole Smith, <nikkic...@gmail.com> wrote:

Hello all, i saw how far tickets cad has come and was wonder if tickets cad will ever had like a data base where a person can same someone's name, date of birth, medical issues, vehicle information, and a profile photo and make the entry searchable ? So like when i work for security i have a few hat want something like that. Where they can add tickets to the persons name, do mobile trespass detainment like a mobile booking and so on. Also I saw you have a dmr section for mototurbo any plans to do any features for Motorola's P25 type radios? Lastly for the zello potation what dose that do and allow for the dispatcher side ?

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[Eric Osterberg]

Hello Ross,

That sounds like a new thread.

I think if you check out the software you'll find that it's many, many times more capable than the previous generation. We are tracking certifications, credentials and training plus equipment and resources. All of these can include expiration dates. Security privileges are available to restrict certain content to managers or to the owners of particular assets.. for example, you can track vehicles that are owned by your agency and track vehicles that are owned by individuals and individually owned assets are not available to general members but only to supervisors.. There is extensive role-based access control known as RBAC to allow fine-grained permissions to the visibility of things like this. 

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[Eric Osterberg]

[Eric Osterberg]

Many YouTube videos are available that demonstrate these capabilities.

Start here: https://youtu.be/jgt6iSiaybs and have a look around for the others.