Twitter Integration

[AndyH]

All.

We've been discussing Twitter and possible use within Tickets so the reason for this post is to determine whether this would be useful and if so, what sort of things would you like to get out of Twitter integration.

Ideas such as:

1. Maybe tweeting Road Conditions - what sort of info from this - should it be automatic or manual (for instance a click from an info widow like a "Share" button.
2. Maybe tweeting Incident details / summary or some such, again automatic or manual and what sort of information.
3. Manual Tweeting from somewhere - a box on the Situation screen, Top menu, config backend etc.
4. Display of tweets or no, if so where to display and how much, all, last 20 etc.

The actual integration has proved to be remarkably simple, the difficulty is getting the UI right.

Cheers
AndyH

[Ryan Larkin]

Something similar....

I have used Twitter in the past for tix installations. I simply used "tweet from email" functionality then set up a notify to the Twitter email address. 

--

Ryan Larkin

Sent from my iPhone

--
You received this message because you are subscribed to the Google Groups "Open Source CAD" group.
To unsubscribe from this group and stop receiving emails from it, send an email to open-source-c...@googlegroups.com.
To post to this group, send email to open-so...@googlegroups.com.
Visit this group at http://groups.google.com/group/open-source-cad.
For more options, visit https://groups.google.com/d/optout.

[Adam Harden]

I would love this ability because it would allow us to communicate with the public easier. Makes our role easier.

[AndyH]

Adam.

What sort of things would you like to share / post via Twitter?. Incidents, Road Conditions, General info?

Anyone else got any requests / ideas?.

Cheers

AndyH

[Adam Harden]

As we are a dispatch center for a statewide recreation group, it'd be trail reports, incidents, fires, weather hazards, etc. If my county used tickets, it'd be for large incidents, weather related notices, road closures, amber / silver alerts, etc.

--
You received this message because you are subscribed to a topic in the Google Groups "Open Source CAD" group.
To unsubscribe from this topic, visit https://groups.google.com/d/topic/open-source-cad/6vKk9XYcwwE/unsubscribe.
To unsubscribe from this group and all its topics, send an email to open-source-c...@googlegroups.com.

[AndyH]

Adam.

Thanks for this. So if it was to be made available to do an ad-hoc tweet as well as from the map infowindow for Incidents, facilities (maybe useful for publicising rest areas, muster points for incidents / fires, safe areas etc) and for Road conditions (which aren't limited to road conditions, could be any localised weather, fire, flooding, other sorts of problems) then that would work hopefully.

Cheers
AndyH

[Arnie Shore]

All, a few words re our thinking on this:  By-and-large, conventional CAD  deals with a closed community, that being dispatcher/controllers and dispatch crews or individuals.  The workers.

But most installations have ties - weaker, but still real - to a larger world.  That world might be geographically-defined, like police/fire/EM  or EOC, or else by commonality-of-interest, like events or exercises.  You wouldn't provide all of these people with Tix access of course, and maintaining a list of these for email purposes is also impractical - certainly labor-intensive and error-prone!

So isn't the twittersphere a nice solution to the problem of reaching this larger community?  Like a self-maintaining list!  That was/is our thinking on this.  That is, to provide a convenient way to reach this larger world you may have.

Now we're running with very shallow experience on this, so your responses - like that of Adam Harden a bit ago - will be useful in helping us decide access points, privileges required, etc., etc. 

So, as usual, keep those cards and letters comin', folks!

-- AS

[Adam Harden]

As I am an officer on a volunteer department, and work closely with our county dispatch center, I can say that social media is a critical link to the younger (and now the older crowd). 

On our fire department, I post road closures, weather warnings, etc for our jurisdiction. The county sheriff office posts county wide things and we even have a state emergency management office that deals with mostly statewide events. 

The feedback is very positive. Most of the younger generation doesn't really monitor any news sites nor listens to local radio where this information is relayed. I bet if they didnt use the e911 system to warn folks on tornado warnings, the younger generation wouldn't even know. In that regard, reverse 911 has also saved us, lol.

But yes, this feature would be great. Facebook would also be a nice integration as more people use it. We have our Twitter auto post our Facebook posts. If it goes over the character limit, it just adds a link to Facebook anyways.

[Matt Nelson]

able to link a facebook page so a incident or road closure could be posted for the public to see and be aware of.

thanks

matt

[jbail...@gmail.com]

I second this.

[Roberto Sanglay]

Matt,

Somehow the wide spread FB use might be the a good channel to propagate the news and warnings.
Have you done a seamless FB integration?
Kindly let use know hownyoundid it.

Ty

Robert

[Tim Clemans]

Seattle Police manually posts Stolen Vehicles at https://twitter.com/getyourcarback as you can see because its a manual process its rarely updated. The Chief Operating Officer there did task me with automating it but I resigned before I had a chance to do so. For SPD one would have to wait until verification by an officer has been done.

Tweets By Beat is very popular https://www.seattle.gov/police/information-and-data/tweets-by-beat

And the King County Sheriff's Office manual twitter feed saying why they're flying overhead is very popular.