Trouble with 3.42.0

[Eduardo Debiusi]

upgraded to the latest and now I just get the spinning wheel in all of the windows and I cannot select anything.

Tried the to click board but it did nothing and I cannot logout either.

Then if we exit out it does not allow us to log back in... just blank screen with spinning tab until it times out.

[Eduardo Debiusi]

I have searched the old posts and do not see any solutions past what I have already tried

[Eric Osterberg]

Cleared your browser cache?

Any logs available from your web server?

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[Eduardo Debiusi]

I am reinstalling today... see what happens...

[Eduardo Debiusi]

Updated PHP to 8.4, reinstalled Tickets under a new database.  cant log in now.  Just returns to login screen when I type in the default Admin:admin

On Thursday, September 18, 2025 at 4:38:36 PM UTC-4 Eric Osterberg wrote:

[Eduardo Debiusi]

[Eduardo Debiusi]

So let me ask this question.  Will TicketsCAD ever be able to work with the upgraded PHP versions in the near future?  Our hosting platforms forced us to upgrade...

[Eric Osterberg]

I'll see what I can do.

Are there any volunteers able to assist with development?

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[Eduardo Debiusi]

I tried to roll it back to PHP 7.4 and it still would not work...  strange because it was working fine prior to the forced upgrade...  

[ckil...@xmission.com]

I’m not sure why this continues to be such an issue.

 

I can’t believe that, version to version, there is that much difference in terms of writing the queries and so on.

 

It might be useful if someone that really knows could explain the differences between the PHP version that works and ones that don’t.

 

That would certainly be the first step to finally fixing this years old issue.

 

Cheers!

 

Chuck…

WB6YOK

801.791.0760 (m)

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[Tim Dring]

Differences between 7.x and 8.x versions of PHP will be many and often not minor, it's not just as simple as a DB query, it will be changes in the way data is accessed and processed, the classes baked into php, no naming conventions, etc..

Often moving from one major version of PHP to another needs to be considered as changes can have breaking effects 

I'm no PHP genius but will have a look over the next week or so (pending any other looks anyone takes) in debug mode and try and see what is broken.

I've not been about here recently do we have a GIT repo for the app I can pull from and (hopefully) send any merge requests to?

T

To view this discussion visit https://groups.google.com/d/msgid/open-source-cad/039a01dc598c%24a82edfd0%24f88c9f70%24%40xmission.com.

[Eric Osterberg]

I believe in an effort to clean up the code for the PHP software, developers have been deleting support for the older PHP versions that were previously compatible.

Tickets CAD was originally written many years ago. If PHP maintained backwards compatibility, there would be no issues.

Generally, I've needed to deploy on the later versions, then iterate over the code to find every issue, and finally attempt to update to a version that isn't the absolute latest so that it still works on all of the deployments that are out there. Given the code's age, maintaining the software has been a large exercise. If I update the code to the latest standards, it won't run on older installations.

To view this discussion visit https://groups.google.com/d/msgid/open-source-cad/039a01dc598c%24a82edfd0%24f88c9f70%24%40xmission.com.

[Eric Osterberg]

https://github.com/openises/tickets

To view this discussion visit https://groups.google.com/d/msgid/open-source-cad/CAAu2Hmx558edTBDv_BFkg2fYzJTBLghD5fPbsuCoMrP%3DMXHajQ%40mail.gmail.com.

[Tim Dring]

Awesome, thanks for this, I'll fork the code and see what I can see.

In terms of version support, while it's nice to maintain backwards compatibility should we look at bringing up to date for PHP 8.x ? 

Considering 7.4 was EOL 3 years ago, from a security perspective I'd consider it risky to run in production.. but then I work in an IT ops environment so very risky averse 😎

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[Tim Dring]

Ooos.. Just expanded the comment on the Git repo .... And seen it should be good for 8.2  with 7.x depreciated 🤦🏻‍♂️

On Wed, 19 Nov 2025, 19:57 Eric Osterberg, <ejost...@gmail.com> wrote:

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[Eduardo Debiusi]

So I put it on another host for testing that is still running 7.4,  after install the Incidents, responders and Facilities just spin and It will not allow me to access config.  Does not matter if I go through the setup or just straight to Tickets.

If I run it on the 8.X.X that they forced us to on our site I just get a login in screen loop.

It was working beautifully before they gummed up the works.