Tickets CAD Version 2_12 Pre-release Issues

[Richard Bopp]

I figured I would start a thread and start adding the issues I have
found.

1st Issue- I am trying to add a Unit user. I am not seeing the drop
down box and am getting this error:
---------------
Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/
4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729;
InfoPath.2)
Timestamp: Mon, 9 Aug 2010 21:48:11 UTC


Message: Object expected
Line: 338
Char: 1
Code: 0
URI: http://localhost/ticket_test/config.php?func=user&add=true
-----------------
If I try to edit the user data, There is no Unit option, so it yells
at me to select a type.
When you log into the new user, there is not a logout button. this
could be since the unit is not assigned anywhere.

2nd issue- When using the chat window, I type a line in and it is
duplicated many times on the other users chat window.

3rd issue- When using IE (have not tested others yet), I set the
system to "Maybe have internet". When I pull the system from internet,
The top bar options do not refresh and still gives me errors on the
links and does not load the page correctly. If I logout and back in,
It works fine.

Thank you for all the hard work! This version is looking really good.
I love the updates you have made.

Test System:
IE 8
Firefox 3.0.9
Chrome 5.0.375.125
WampServer Version 2.0

[Arnie Shore]

Yep, two specific fixes identified so far; files attached, replacing their namesakes in yr main tickets directory.  One of these  is specific to the error reported, while the other is an ease-of-use improvement.

The other items several folks have experienced involve the various browsers attempting very aggressive caching of previously visited addresses in order to present the appearance of speed.  So if you're seeing strange behavior, then  it can be useful to log in using a different browser.

AS

On Mon, Aug 9, 2010 at 6:14 PM, Richard Bopp <kc0...@gmail.com> wrote:

I figured I would start a thread and start adding the issues I have
found.

1st Issue- I am trying to add a Unit user. I am not seeing the drop

down box and am getting this error: ....

[AF]

I would like to have one of my dispatchers, Chaim, in on this testing phase. Would you mind sending an invite to LAE...@gmail.com

On another note. In Unit login, it allows the user to edit the ticket when clicking the ticket in the CB. I am not sure if I would want the unit altering any ticket data...

Thanks,

--
Ari 

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[AF]

I initially installed locally but too many problems were arising so I installed a fresh copy on a new database on my web server.

Some of my early comments:

The address is not displaying in the CB. I initially thought that it may have to do with the user settings within the assigns.php (as to width of columns) but its not that. Not sure why.

Also, for the next errors, I must mention, that I exported/imported the settings sql table from my last version of Tickets (changed the Gmaps API) so I have no idea if this has anything to do with the following problem:

I get the following debug info in the routes module between the Map and Incident info:

Notice: Undefined index: tick_street in /home/content/k/i/n/kingsfan33/html/Tickets/incs/functions_major.inc.php on line 2788 Notice: Undefined index: tick_city in /home/content/k/i/n/kingsfan33/html/Tickets/incs/functions_major.inc.php on line 2789 Notice: Undefined index: tick_state in /home/content/k/i/n/kingsfan33/html/Tickets/incs/functions_major.inc.php on line 2790

Will be back shortly with more info as I get it.

--
Ari 

[Arnie Shore]

Invitations just sent.

WRT unit-level user updating ticket data, I see that as a policy question.  (Non-dispatcher me thought that some on-scene input - corrections, whatever - cd be valuable.)  Others, any opinions here?

If we see any significant divergence of opinions on this, i can look into a user-setting to control it.

AS

[Arnie Shore]

No, the line 2788, etc. stuff looks valid.  Will look into the address is not displaying in the CB and get back here.

AS

[Arnie Shore]

Ari, try the attached file and come back.  It shd resolve the issue in the routes module.  AS

On Mon, Aug 9, 2010 at 7:42 PM, AF <a...@afriedman.com> wrote:

I initially installed locally but too many problems were arising so I installed a fresh copy on a new database on my web server.

Some of my early comments:

The address is not displaying in the CB. I initially thought that it may have to do with the user settings within the assigns.php (as to width of columns) but its not that. Not sure why.

Also, for the next errors, I must mention, that I exported/imported the settings sql table from my last version of Tickets (changed the Gmaps API) so I have no idea if this has anything to do with the following problem: ...

[AF]

The attached fixed that. But now popups not coming up with "email to" units.
--
Ari Friedman Esq.
FRIEDMAN LAW OFFICES
124 N. La Brea Ave.
Los Angeles, CA 90036
323-931-2476
323-931-7514 Fax
a...@afriedman.com
www.AFriedman.com

[Arnie Shore]

Sorry, not clear.  Can provide scrn shot?  AS

[AF]

Normally a pop-up comes up to mail incident info to the unit selected in routes module.
After this fix, this pop-up is not showing.

[Larkin, Ryan N.]

Maybe allowing units to add actions and notes, etc.  but not the core of the incident (phone, address).  However, a unit should be able to make it's own onview call and be able to add what ever to it.   But either way for me is fine, personally I think its better to give the unit more access to edit than not enough, I don't think that a unit would really do anything malicous to the call not that they could really(even with full call edit access).....Thoughts????  

--

Ryan Larkin

On Aug 9, 2010, at 5:07 PM, Arnie Shore <sho...@gmail.com> wrote:

Invitations just sent.

WRT unit-level user updating ticket data, I see that as a policy question.  (Non-dispatcher me thought that some on-scene input - corrections, whatever - cd be valuable.)  Others, any opinions here?

If we see any significant divergence of opinions on this, i can look into a user-setting to control it.

AS

On Mon, Aug 9, 2010 at 6:53 PM, AF <a...@afriedman.com> wrote:

I would like to have one of my dispatchers, Chaim, in on this testing phase. Would you mind sending an invite to LAE...@gmail.com

On another note. In Unit login, it allows the user to edit the ticket when clicking the ticket in the CB. I am not sure if I would want the unit altering any ticket data...

Thanks,

[Arnie Shore]

Ari, still open at this writing.  (Actually, 'typing', but ... )

A

[AF]

I noticed that the CB is not auto-refreshing units added by the lower routes module. You have to manually refresh to see the added units.
--
Ari 

[Yitz]

Arnie

I set Internet to = 3 I logged out and when i hit the login page i got
the following error

Warning: curl_setopt() [function.curl-setopt]: CURLOPT_FOLLOWLOCATION
cannot be activated when in safe_mode or an open_basedir is set in /
home/miamihat/public_html/test/tickets_2_12/incs/startup.inc.php on
line 37

I was able to login but the error was visible throughout the system
and in every sub window

[Yitz]

FYI

When i went back in and changed the Internet setting to one everything
went back to normal

[Arnie Shore]

Right - the operation that triggered the complaint is an attempt to see whether the Internet is accessible - needed only in mode 3.

I'll get you something later today taht I believe will quiet the complaint.

A

[Arnie Shore]

Yitz, attached file replaces its namesake in yr incs/ subdirectory.  (Pls keep existing one as backup.)

A

[Arnie Shore]

Attached file corrects an issue that some of you might have experienced using call board option 2 -  board in its own frame - where new dispatches weren't updating the CB automatically.  It overwrites its namesake in yr main tickets directory.

This one wraps up all outstanding issues I'm aware of, I believe.and if so, we can plan the release to the full community.

If you disagree, pls come back with any available details.  Thanks for yr time/effort/brainpower!

AS

[Yitz]

Arnie

That worked Beautifully

TY

On Aug 11, 8:58 am, Arnie Shore <shor...@gmail.com> wrote:
> Yitz, attached file replaces its namesake in yr incs/ subdirectory.  (Pls
> keep existing one as backup.)
>
> A
>
>
>
> On Wed, Aug 11, 2010 at 8:49 AM, Arnie Shore <shor...@gmail.com> wrote:
> > Right - the operation that triggered the complaint is an attempt to see
> > whether the Internet is accessible - needed only in mode 3.
>
> > I'll get you something later today taht I believe will quiet the complaint.
>
> > A
>

> >> open-source-cad-...@googlegroups.com<open-source-cad---dev%2B unsub...@googlegroups.com>
> >> .

> >> For more options, visit this group at
> >>http://groups.google.com/group/open-source-cad---dev?hl=en.
>
>
>

>  startup.inc.php
> 4KViewDownload

[AF]

In the routes module, the map does not have the zoom in/out buttons. I think it used to?

I was also having some random page refreshes which would make me lose some data (once when i was in middle of entering a synopsis) I cant get this to repeat when I do specific actions.

Thanks!
--
Ari 

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