PHD2 says No ZWO camera detected, but you can see it's connected

[neomorpheus]

Hi ,

I wonder if anyone else has come across this.

I use a Macbook Pro with Parallels. iPolar Commander, BYN, DSS, NINA all seem to run fine in this setup. PHD2 installs and boots up fine, but it doesn't detect my camera (you can see this on the screenshot below, also, on the RHS, that Parallels does detect the camera). When I plug in the camera it asks me if it should be for Mac or Windows, I chose Windows as I should.  If I start from scratch and run a Mac installation of PHD2, it sees the camera. I want to PHD2 in Parallels so it integrates with NINA.

Any ideas how to tweak my config so PHD2 in Parallels can detect the cam?

If you know how NINA can launch and work with PHD2 Mac version that would do the trick too.

Thanks,

M

[neomorpheus]

[Bryan]

M

Please provide your guide log and debig log that cover the time period when you had an issue.

Instructions for selecting and uploading logs are at

https://openphdguiding.org/manual/?section=Tools.htm#Logging_and_Debug_Output

Bryan

[neomorpheus]

Hi Bryan,

I uninstalled and reinstalled to ensure things were clean, and let the wizard guide my setup. Several steps failed because it didn't detect the camera. At the end I tried to connect to the mount and again could not detect ZWO camera. There were no guide or debug logs created to this point (you can see a file open up while PHD2 is open but it goes away when you close it presumably because nothing was written). I could not create a guide log because it could not connect to ZWO camera.

Any ideas?

Mike

[Andy Galasso]

M,

You're right, there won't be anything useful in the guide log until you are able to connect the camera.

Unfortunately there is not going to be a setting in PHD2 to help with the problem.  PHD2 will see the camera if it is detected by the OS (Windows), so it is more of a Windows/Parallels problem and not so much related to PHD2 per se.

Ordinarily in Windows, one would use Windows device manager to diagnose the problem. When a ZWO camera is plugged-in, it shows up in device manager under Imaging Devices like this:

However, it won't necessarily show up unless you first install the Windows camera driver which you need to download from the ZWO web site (https://astronomy-imaging-camera.com/software-drivers).   After you install the driver, the camera will show up in Device Manager and PHD2 will be able to connect to it.

Mac's are simpler in that regard -- no driver installation is necessary.

Andy

[Michael Marinic]

Thanks Andy, I appreciate the color. 

M

______________________________________________________________________________

Michael Marinic    mmar...@gmail.com      917 575 0797

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[Michael Marinic]

ISSUE RESOLVED

Strange the Windows instance clearly knew the camera was connected, but couldn't talk to it. Sounds like a driver missing doesn't it? I installed the ZWO 120mm-s Windows driver from Edge within Parallels, and don't you know PHD talks to the camera and I'm building a bad pixel map as I speak.

Moral - even if you run Windows software on Parallels on a Mac, you may have to install the Windows driver anyway. 

______________________________________________________________________________

Michael Marinic    mmar...@gmail.com      917 575 0797