RE: Comments - Hide or not?
Jose Leal
Thanks David for the article!
So, no answers just a number of ‘potential’ solutions.
Here is my problem with anonymous - something that the article does not tackle. In our case the comments/reviews are about people and businesses. They react very poorly to anonymous comments/reviews. I understand their concerns. We want to foster constructive criticism and hiding behind anonymous comments does not allow the recipients to engage the contributor.
From a moderation perspective, not being able to know who contributed, doesn’t allow us to communicate with the contributor. If there is a dispute we cannot make any attempts to address the concerns, because one of the parties is not known. I know we can do what we did before, hide the name, but still allow administrators to see the name when needed. This creates a different problem. There is an expectation of the contributor anonymity and we risk divulging their info. A risk that I think is very dangerous.
I know that we have beaten this issue around for some time, but I’m still not convinced that the risks/problems outweigh the benefits to us or to the contributors.
Additional views please.
jal
From: David Chong [mailto:Da...@DavidChong.ca]
Sent: July-28-10 9:24 AM
To: Jose Leal; Vesi Leal; Dragan Stojanovic (dstoj...@wikidomo.com);
Jay Higgins; Derek Martin; wikiDOMO Global; za...@uscommunications.ca; Ramal
Bhamra
Subject: Comments - Hide or not?
Attached is a great article on whether persons posting comments should be able to hide their IDs
Regards
David Chong
Barrister & Solicitor
Suite 202
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Alex Todd (TrustEnabler)
that". Give people a choice. If they want to be anonymous, that's
fine since the relying parties will factor it in accordingly. If they
want to respond as known, registered participant while preserving
their anonymity, that's good too. Why have arbitrarily restrictive
rules when they do not clearly add value.
On Jul 28, 12:20 pm, Jose Leal <jose.l...@wikidomo.com> wrote:
> Thanks David for the article!
>
> So, no answers just a number of 'potential' solutions.
>
> Here is my problem with anonymous - something that the article does not tackle. In our case the comments/reviews are about people and businesses. They react very poorly to anonymous comments/reviews. I understand their concerns. We want to foster constructive criticism and hiding behind anonymous comments does not allow the recipients to engage the contributor.
>
> From a moderation perspective, not being able to know who contributed, doesn't allow us to communicate with the contributor. If there is a dispute we cannot make any attempts to address the concerns, because one of the parties is not known. I know we can do what we did before, hide the name, but still allow administrators to see the name when needed. This creates a different problem. There is an expectation of the contributor anonymity and we risk divulging their info. A risk that I think is very dangerous.
>
> I know that we have beaten this issue around for some time, but I'm still not convinced that the risks/problems outweigh the benefits to us or to the contributors.
>
> Additional views please.
>
> jal
>
> From: David Chong [mailto:Da...@DavidChong.ca]
> Sent: July-28-10 9:24 AM
> To: Jose Leal; Vesi Leal; Dragan Stojanovic (dstojano...@wikidomo.com); Jay Higgins; Derek Martin; wikiDOMO Global; z...@uscommunications.ca; Ramal Bhamra
> Subject: Comments - Hide or not?
>
> Attached is a great article on whether persons posting comments should be able to hide their IDs
>
> Regards
>
> David Chong
> Barrister & Solicitor
>
> Suite 202
> 1370 Don Mills Road
> Don Mills, Ontario
> CANADA M3B 3N7
>
> (416) 510-2233 - telephone
> (416) 510-2234 - facsimile
> (416) 938-6339 - mobile
Jose Leal
I understand your point, but imagine having someone go to your profile
and add a review or comment saying that you do not provide a good
service as an anonymous contributor. How would you feel about that?
How could the community deal with that? If the OM policy is not to
remove subjective contributions that do not contravene the Terms of
Use, then how would the community handle your request for removal or
arbitration? No one can contact the contributor, that would break the
contributors expectation of anonymity. But you would want proof that
that person is a client and therefore had the legitimate knowledge to
post such a comment, or at least the ability to contact them to ask.
Does this scenario that change your mind?
jal
On Jul 28, 2:08 pm, "Alex Todd (TrustEnabler)"
Alex Todd (Trust Enablement Inc.)
No it doesn't. Anonymous reviews will be discounted appropriately by
relying parties (consumers). The web site could help educate them to rely
less on anonymous reviews than attributed ones. However if there are many
similar, but independently provided, anonymous reviews, they should consider
them to be valid.
I hope that helps, as it could also alleviate some service providers'
anxiety.
Regards,
Alex
Alex Todd
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